Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Kaiser Permanente of Washington Options

2021 information | 2020 information

About Kaiser Permanente WA Options, Inc.

Access PPO gives you maximum choice with access to providers throughout state and the country. You can choose care from the doctors who practice at Kaiser Permanente Washington locations, an extensive network of contracted community providers in Washington, First Choice Health network (in Washington, Oregon, Idaho, Montana, and Alaska), and First Health network in all other states. Access PPO also includes Kaiser Permanente Washington pharmacies, as well as the OptumRx network of pharmacies throughout the nation.

Choose any provider you like. Your personal physician is a key advocate for your health. You can choose your own doctor and, working together, you’ll make decisions about your health and coordinate your care journey. You'll have lower copays for office visits and most prescriptions if you use Kaiser Permanente Washington providers and pharmacies.

Your care, your way. When it comes to the way you get and manage your care, you have many convenient options in addition to seeing your physician. With care from Kaiser Permanente Washington providers, access is easier with the addition of doctor-patient email for nonurgent question and phone appointments.

And no matter where you get your routine care, your care options also include virtual care, online visits, telephone visits, 24/7 online care chat instant messaging with a clinician, consulting nurse, and walk-in clinics.

With Access PPO, you can choose how, when, and where to get care for you and your family.

2021 information

Plan details

Access PPO Plan 1 is available to members who live or work in the following counties: Island, King, Kitsap, Lewis, Mason, Pierce, Skagit, Snohomish, Spokane, Thurston, and Whatcom

To be healthy, you need high-quality care that’s affordable, convenient, and hassle-free. The Access PPO Plan 1 lets you choose from an extensive network of high-quality providers in the Access PPO Network. No cost share for primary care visits for children under age 18 (specialty care visit cost shares apply) and the deductible does not apply to office visits or prescriptions. The first $500 of x-ray and lab paid in full, then deductible and coinsurance. Acupuncture, chiropractic and massage therapy each have 20 visits per calendar year, rehabilitation has 60 visits per calendar year, naturopath has unlimited visits, orthotics benefit is $300 per calendar year, and one hearing aid per ear every 60 consecutive months.

You don't need a referral for most specialty care, and if a specialist or procedure does require pre-authorization, your physician will work with Kaiser Permanente.

View the plan documents below to get help choosing a doctor, transitioning your care and coverage, and finding resources to meet your needs. We make joining Kaiser Permanente WA Options easy.

Coverage documentation

Access PPO Plan 2 is available to members who live or work in the following counties: Island, King, Kitsap, Lewis, Mason, Pierce, Skagit, Snohomish, Spokane, Thurston, and Whatcom

To be healthy, you need high-quality care that’s affordable, convenient, and hassle-free. The Access PPO Plan 2 lets you choose from an extensive network of high-quality providers in the Access PPO Network. offers the Access PPO Network. No cost share for primary care visits for children under age 18 (specialty care visit cost shares apply) and the deductible does not apply to office visits or prescriptions. The first $500 of x-ray and lab paid in full, then deductible and coinsurance. Acupuncture, chiropractic and massage therapy each have 20 visits per calendar year, rehabilitation has 60 visits per calendar year, naturopath has unlimited visits, orthotics benefit is $300 per calendar year, and one hearing aid per ear every 60 consecutive months.

You don't need a referral for most specialty care, and if a specialist or procedure does require pre-authorization, your physician will work with Kaiser Permanente.

View the plan documents below to get help choosing a doctor, transitioning your care and coverage, and finding resources to meet your needs. We make joining Kaiser Permanente WA Options easy.

Coverage documentation

Access PPO Plan 3 is available to members who live or work in the following counties: Island, King, Kitsap, Lewis, Mason, Pierce, Skagit, Snohomish, Spokane, Thurston, and Whatcom

To be healthy, you need high-quality care that’s affordable, convenient, and hassle-free. The Access PPO Plan 3 lets you choose from an extensive network of high-quality providers in the access PPO Network. No cost share for primary care visits for children under age 18 (specialty care visit cost shares apply) and the deductible does not apply to office visits or prescriptions. Acupuncture, chiropractic and massage therapy each have 20 visits per calendar year, rehabilitation has 60 visits per calendar year, naturopath has unlimited visits, orthotics benefit is $300 per calendar year, and one hearing aid per ear every 60 consecutive months.

You don't need a referral for most specialty care, and if a specialist or procedure does require pre-authorization, your physician will work with Kaiser Permanente.

View the plan documents below to get help choosing a doctor, transitioning your care and coverage, and finding resources to meet your needs. We make joining Kaiser Permanente WA Options easy.

Coverage documents

2020 information

Our Access PPO plans let you choose from an extensive network of high-quality providers, including Kaiser Permanente doctors. From preventive screenings that help keep you healthy to excellent care if you get sick, we have you covered at home and when you're traveling.

This plan offers care for kids with no copay for primary care office visits, as well as virtual care for all.

Our Access PPO plans let you choose from an extensive network of high-quality providers, including Kaiser Permanente doctors. From preventive screenings that help keep you healthy to excellent care if you get sick, we have you covered at home and when you're traveling.

This plan offers care for kids with no copay for primary care office visits, as well as virtual care for all.

Our Access PPO plans let you choose from an extensive network of high-quality providers, including Kaiser Permanente doctors. From preventive screenings that help keep you healthy to excellent care if you get sick, we have you covered at home and when you're traveling.

This plan offers care for kids with no copay for primary care office visits, as well as virtual care for all.

Need more assistance?

Try Alex, our interactive, virtual guide.

Ask Alex!


Ready to enroll?

School employees:
Visit SEBB My Account

SEBB Continuation Coverage:
​Submit your form


Contact information

Phone: 1-888-901-4636
TTY: 1-800-833-6388 or 711

Visit their website