Organizations with peer support programs

HCA’s Operationalizing Peer Support (OPS) program supports agencies and organizations who want to begin offering or already offer peer support services. OPS offers expert guidance on the effective implementation, enhancement, and operationalization of peer support services within systems of care.

Stay informed on the OPS program.

Sign up for OPS updates.

Eligibility requirements

  • Supervisors of peer support workers
  • Behavioral health administrators
  • Leaders implementing peer support services
  • Human Resources or compliance staff supporting peer support workforce development

What support does the Operationalizing Peer Support (OPS) program offer?

The OPS program provides support to agencies, organizations, or individual providers who are current administrators or supervisors of peer support specialists. Our goal is to give leaders the knowledge, tools, and practices they need to create sustainable, high-quality peer support programs. OPS provides a space for you to bring questions, challenges, and ideas related to peer support supervision.

The services that OPS offers include the following:

  • OPS technical assistance: Free technical assistance to provide one-on-one guidance. Our program manager helps you set up or enhance your peer support program. 
  • OPS training: This training delivers evidence-based knowledge and practical tools that are essential for peer support supervision and administration. Through the OPS training, you will:
    • Learn how to align your program with state laws, ethical standards, and leading practices.
    • Gain insight into creating a recovery-oriented organizational culture.
    • Engage in open dialogue with other supervisors and administrators by sharing collective wisdom in a supportive and judgment-free environment.
  • Monthly webinars: Webinars explore topics relevant to organizations that provide peer support services in both Medicaid-reimbursed and non-Medicaid settings.
  • Weekly office hours: Office hours are casual, drop-in meetings that provide real-time connections and problem-solving support.

Sign up for OPS updates to receive information on these services or contact the OPS program for individual support.

OPS training

This virtual training consists of evidence-based knowledge and leading practices that are essential for peer support supervision and administration. It also provides opportunities for an open dialogue, in a trauma-informed environment. Use the registration link to sign up.

Monthly training schedule
Dates Time
August 4, 11, 13, and 20 (session full) 9 a.m. to noon
September 1, 2, 9, and 15 (session full) 1 to 4 p.m.
October 8, 13, 15, and 22 9 a.m. to noon
November 3, 5, 10, and 17 1 to 4 p.m.
Monthly webinars

OPS offers an engaging and interactive monthly webinar series that combines the best of a book club with professional development. Each month, current administrators and supervisors of peer specialists will read one module from the new 80-hour Certified Peer Specialist training before our live session.

* Preregistration for the webinars is required. All webinars are from 11 a.m. to noon on the scheduled dates.

Webinar schedule
Dates Title Materials
August 26, 2026 Module 6.2: Generational recovery - peer support and older adults Module 6.3
July 22, 2026 Module 6.2: Generational recovery - family peer support

Module 6.2

Slides from July webinar
June 25, 2026 Module 6.1: Generational recovery - youth voice and choice

Module 6.1

Slides from June webinar
May 27, 2026 Module 5: Creating cross-cultural partnerships

Module 5

Slides from May webinar
January 28, 2026 Module 4: Ethics and boundaries in peer support

Module 4

Slides from January webinar
December 17, 2025 Module 3: Peer partnerships and strength-based communication

Module 3

Slides from December webinar
November 19, 2025 Module 2: Trauma informed care in peer support

Module 2

Slides from November webinar
October 22, 2025 Module 1: The certified peer specialist role

Module 1

Slides from October webinar
September 24, 2025 Introduction to the series Slides from webinar
Weekly office hours

Office hours are drop-in meetings for providers who supervise peer specialists or administer peer support services. 

On the third Monday of each month, Ted Dale from the Department of Health will be joining office hours. 

OPS office hours information
Dates Time How to join
Every Monday 1 to 2 p.m. Microsoft teams meeting link
Resources for operating a peer support program

Billing

Toolkits

Ethics

Documentation

Supervision of peers

Peer workforce resources

Laws related to peer support service in Washington

Certified peer counselor WAC sections

  • Chapter 182-115 WAC
    • 182-115-0100 - Certified peer counselor
    • 182-115-0300 - Peer specialist supervisor training

Certified peer specialist WAC sections

  • Chapter 182-116 WAC
    • 182-116-0100 - Certified peer support specialist and certified peer support specialist trainee - general
    • 182-116-0200 - Certified peer support specialist and certified peer support specialist trainee - application, training, examination, and authority approval
OPS program training recordings

The OPS program offers additional bonus training materials to enhance to learning experience beyond the virtual OPS training. The following training link supplements the material covered in the 12-hour virtual OPS training:

View a list of all OPS recordings on our OPS YouTube playlist.

Contact

Naomi Herrera, program manager
Email: OPS program staff

Related forms and publications