Partial federal government shutdown
HCA does not anticipate any immediate impacts to our services or disruption to provider payments at this time. We will continue to monitor the situation and share updates if anything changes.
We’re stabilizing Benefits 24/7
See the updates on Benefits 24/7 stabilization efforts.
PAY1 insurance system
Access PAY1 insurance system manuals and related resources for benefits administrators (BAs).
Benefits 24/7 online enrollment system
Benefits 24/7 is a modernized web-based enrollment system that has a new look and expanded capabilities, providing self-service options for members, and is used by benefits administrators (BAs) in place of the Pay1 system. Learn more about administering PEBB in Benefits 24/7.
On this page
Manuals
For higher education and medical-only employer groups
| Chapter | Title |
|---|---|
| Chapter 1 | Introduction to the PAY1 System |
| Chapter 2 | Enroll, Waive, Plan Changes, Dual Enrollment |
| Chapter 3 | Termination, Reinstatement, and Transfers |
| Pay1 access and password assistance | Instructions to request PAY1 access or request to reset passwords for all PAY1 users. |
For state agencies and full-benefits employer groups
| Chapter | Title |
|---|---|
| Chapter 1 | Introduction to the PAY1 System |
| Chapter 2 | Enroll, Waive, Plan Changes, and Dual Enrollment |
| Chapter 3 |
Life and Long-Term Disability Insurance
|
| Chapter 4 | Termination, Reinstatement, and Transfers |
| Pay1 access and password assistance | Instructions to request PAY1 access or request to reset passwords for all PAY1 users. |
PAY1 codes and fields
- Medical and dental plan codes
- Enrollment and termination reason codes
- Life insurance fields on A.41 screen
- Codes for all countries
State share and invoicing schedules
See the accounting manuals for the current year's invoicing/billing dates and other accounting-related guidance. The accounting manual for state agencies also contains the state share cutoff dates.