Behavioral health services by plan

Each medical plan provides access to behavioral health services. Based on your plan, find the mental health and substance use disorder (SUD) treatment services available and learn how to access them. 

Do you need immediate assistance?

  • For a life-threatening emergency: Call 911.
  • If you are in crisis text or call the Suicide and Crisis Lifeline: 988.

On this page

What is behavioral health?

Behavioral health is a term that covers the full range of mental and emotional well-being, including:

  • Managing day-to-day challenges
  • Treating chronic and emergency mental health (such as anxiety, depression, eating disorders, or posttraumatic stress)
  • Managing substance use (problems with drug, tobacco, and alcohol use)
  • Navigating problem gambling disorders

Find resources and access to treatment

Your medical plan provides support for mental health and substance use disorder.

For details, refer to your plan’s benefits booklet.

Get started

Step 1: Talk with your primary care provider. They can help you create a treatment plan that fits your needs, recommend specialized providers, and connect you with resources.

If you don’t have a primary care provider, use your plan’s provider search or contact your plan.

Step 2: Find a behavioral health provider.

Step 3: Schedule your appointment. Your plan’s customer service can help you.

Kaiser Permanente NW

Get care

Contact

For behavioral health questions, concerns about access to services, difficulty finding a provider, or help filing a complaint:

  • Call member services: 1-800-813-2000, TRS 711
    Monday through Friday, 8 a.m. to 6 p.m. (Pacific)
  • Complete an online form
Kaiser Permanente WA

Get care

Contact

For behavioral health questions, concerns about access to services, difficulty finding a provider, or help filing a complaint:

  • Call member services: 1-888-901-4636, TRS 711
    Monday through Friday, 8 a.m. to 6 p.m. (Pacific)
  • Complete an online form.
Premera

Get care

Contact

For behavioral health questions, concerns about access to services, difficulty finding a provider, or help filing a complaint:

  • Call customer service: 1-800-807-7310, TRS 711
    Monday through Friday, 5 a.m. to 8 p.m., (Pacific)

If after using the resources and information provided, you have not been able to access care or receive the help you are looking for, call customer service and ask to be escalated to a supervisor.

Uniform Medical Plan (UMP)

Get care

Contact

For behavioral health questions, concerns about access to services, difficulty finding a provider, or help filing a complaint:

  • Call member services at 1-800-628-3481, TRS 711
    Monday through Friday 5  a.m. to 8  p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)

For questions on prescription drug coverage or assistance finding a network pharmacy, contact ArrayRx (Prescription drugs):

  • Phone: 1-888-361-1611
    TRS:  711
    Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific)

Having trouble receiving services?

The first step is to contact the plans.

If you continue to have trouble then you can file a complaint online with the Washington State Office of the Insurance Commissioner (OIC) to report issues scheduling an appointment or accessing timely behavioral health services. File a complaint online or call 1-800-562-6900. 

UMP members should file a complaint with Regence by calling 1-800-628-3481.

View the number of mental health care access complaints in Washington state in the latest annual mental health access report on the OIC website.

Access support beyond the crisis

Supporting someone you know through a behavioral health crisis or experiencing one yourself is often not only about the crisis, but also about longer term needs for support. If you need additional resources or support, consider exploring:

  • Resources available through your employer, such as employee assistance programs (if your employer offers this type of program). If you’re unsure what’s available, ask your payroll or benefits office.
  • Extended leave resources, such as the Washington State Paid Family Medical Leave Act (PFMLA).
  • Resources available through your medical plans, such as counseling, apps to support mental health, and other programs.

Additional resources

Immediate services

  • Text or call 988. The 988 Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week. 
  • Mental health crisis lines are available for all people in Washington.
  • Washington Recovery Help line: 1-866-789-1511. An anonymous and confidential help line that provides crisis intervention, referral services, and resources for substance use, Problem Gambling, and mental health, 24 hours a day.
  • The Trevor Project: Provides free, confidential crisis care for LGBTQ+ young people. Support is available 24 hours a day, 7 days a week. Connect via chat, phone, or text.
  • Crisis Connections. The Get Help section includes many resources, including the Washington Warm Line: 1-877-500-9276, which supports people living with emotional and mental health challenges.
  • Washington Telebuprenorphine (WA Telebupe) Hotline: Call or text 206-289-0287, 9 a.m. to 9 p.m. 7 days a week. This is a statewide telehealth program providing access to buprenorphine to anyone 13 and older, including pregnant people.

Support services

Related laws

Brennen's Law

Important mental health and substance use disorder treatment information (Brennen's Law notice):