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Transportation services (nonemergency)

Find information about nonemergency transportation for health care services for individuals that have Apple Health coverage.

Transportation services (nonemergency)

Health Care Authority (HCA) covers nonemergency transportation for eligible clients to and from covered health care services through transportation brokers. The brokers schedule the transportation for qualifying clients. Currently, eligible clients are those in Apple Health (Medicaid and CHIP) and other state-funded medical assistance programs that include a transportation benefit. Transportation may be approved for individuals that do not have transportation for health care appointments.

The most common types of transportation available include: public bus, taxi, wheelchair van, airplane, gas vouchers, ferry tickets, and reimbursement for vehicle mileage.

Eligibility Requirements

To qualify for transportation assistance you must:

  • Have a current ProviderOne services card.
  • Have no other way to reach your health care appointment.
  • Ensure that the appointment is covered by your Apple Health program.

Requesting transportation assistance

Contact the transportation broker for your county. The transportation broker will arrange transportation that is most appropriate for you. Transportation to health care providers that are outside of your local community will need approval from the transportation broker.

Be sure you have the following information available when requesting transportation services:

  • Your ProviderOne services card
  • Your complete pick-up address
  • The name and phone number of your health care provider
  • Exact appointment date and time
  • The type of health care appointment (i.e. dialysis, OB, dental, etc.)
  • Your return time, if known

We recommend that you contact the transportation broker at least 7-14 days before of your health care appointment. If you request transportation less than two business days before your appointment, the transportation broker may not be able to schedule transportation for you.

Transportation broker directory

County Broker Phone FAX
Adams Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Asotin Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Benton People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085
Chelan People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085
Clallam Paratransit Services 360-377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
360-377-1528
Clark

Community in Motion (formerly Human Services Council)

360-694-9997
1-800-752-9422 (Option 2)
360-694-1446
Columbia People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085
Cowlitz Community in Motion (formerly Human Services Council) 360-694-9997
1-800-752-9422 (Option 2)
360-694-1446
Douglas People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085
Ferry Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Franklin People for People 509-248-6793
1-800-233-1624
TDD/TTY:800-606-1302
509-574-5085
Garfield Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Grant Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Grays Harbor Paratransit Services 360-377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
360-377-1528
Island Northwest Regional Council/Area Agency on Aging 1-800-860-6812 360-734-5476
Jefferson Paratransit Services 360-377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
360-377-1528
King Hopelink 1-800-923-7433
TDD/TTY: 1-800-246-1646
To cancel a ride or check on Status: 800-595-2172
425-644-9447
Kitsap Paratransit Services 360-377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
360-377-1528
Kittitas People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085
Klickitat Community in Motion (formerly Human Services Council) 360-694-9997
1-800-752-9422 (Option 2)
360-694-1446
Lewis Paratransit Services 360-377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
360-377-1528
Lincoln Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Mason (North) Paratransit Services 360-377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
360-377-1528
 
Mason (South) Paratransit Services 360-377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
360-377-1528
Okanogan People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085
Pacific Paratransit Services 360-377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
360-377-1528
Pend Oreille Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Pierce Paratransit Services 360-377-7007
1-800-925-5438
TDD/TTY: 1-800-934-5438
360-377-1528
San Juan Northwest Regional Council/Area Agency on Aging 1-800-860-6812 360-734-5476
Skagit Northwest Regional Council/Area Agency on Aging 1-800-860-6812 360-734-5476
Skamania Community in Motion (formerly Human Services Council) 360-694-9997
1-800-752-9422 (Option 2)
360-694-1446
Snohomish Hopelink 1-855-766-7433
TDD/TTY: 1-800-246-1646
To cancel a ride or check on Status: 1-888-913-2172
425-644-9447
Spokane Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Stevens Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Thurston Paratransit Services 360-377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
360-377-1528
Wahkiakum Community in Motion (formerly Human Services Council) 360-694-9997
1-800-752-9422 (Option 2)
360-694-1446
Walla Walla People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085
Whatcom Northwest Regional Council/Area Agency on Aging 360-738-4554
1-800-860-6812
360-734-5476
Whitman Special Mobility Services 509-534-9760
1-800-892-4817
TDD/TTY: 509-534-8566 or 800-821-7167
509-534-6980
1-888-829-9915
Yakima People for People 509-248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
509-574-5085

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