As of Wednesday, March 18, HCA’s lobby will be closed. In-person customer services for Apple Health and the PEBB and SEBB Programs will not be available. Learn more.
At HCA, we use information to make decisions about our programs and services. Three major ways we do this are:
- Results Washington. As an agency on Gov. Jay Inslee's cabinet, we participate in his continuous quality improvement system. Results Washington uses the latest technology to gather, review, and display performance data so that Washington residents can see how well state government and partners are delivering services and meeting performance goals. HCA's measures are in Results Washington Goal 4: Healthy and Safe Communities.
- Results HCA. Mirroring the Governor's Results Washington, we have a system for measuring HCA's progress on core processes and key outcomes. Examples include managing the agency's financial resources, and ensuring access to care. Our fundamentals map is the "big picture" view of our business processes. We use it to connect HCA employees and the public to the agency's work and mission. We review our measures every quarter to track whether we are meeting our targets and to problem-solve when we need to improve.
- Healthier Washington common measure set. Key to the vision of a healthier Washington are measures that show the quality and cost of the health care delivered in our state. HCA developed a common measure set in partnership with interested health organizations and stakeholders around the state. These measures are meant to enable a common way of tracking health and health care performance, as well as inform public and private health care purchasers. Learn more about the common measure set.