Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Our mission, vision, and values


Provide high quality health care through innovative health policies and purchasing strategies.


A healthier Washington.


  • People First
    We put the best interest of our employees and the people we serve first.
  • Respect
    We treat those we serve, stakeholders, and one another with dignity and professionalism.
  • Leadership
    We demonstrate courage, personal integrity, and have a vision which inspires and motivates others.
  • Public Service
    We take pride in our unique and privileged role in health care purchasing for Washington State.
  • Innovation
    We develop creative solutions and put them into action.
  • Collaboration
    We partner, communicate, and work together as a team.
  • Service Excellence
    We continually improve our processes, systems, and services in the pursuit of excellence.
  • Stewardship
    We use our resources wisely for the common good of the people we serve.