Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

Contact Washington Apple Health (Medicaid)

Who to contact

Select from the following to get help answering your questions.

I need help with ...

Contact ...

  • Replacing a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints

HCA Medical Assistance Customer Service Center (MACSC)

Online: Secure web form
Email: askmedicaid@hca.wa.gov
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay

  • Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant individuals, and single adults)
  • Post-eligibility case review or reporting changes
  • Apple Health for Kids premium payment (CHIP)
  • Requesting an appeal for Apple Health programs

HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Online: Secure web form 
Email: askmagi@hca.wa.gov
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington Relay

Mailing address:
PO Box 45531
Olympia WA 98504

  • Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
  • Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone: 1-877-501-2233
TRS: 711 through Washington Relay
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Online: washingtonconnection.org

I need help with ...

Contact ...

  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention

Washington Recovery Help Line

Division of Behavioral Health and Recovery

I need help with ...

Contact ...

  • Reporting Medicaid fraud

Recipient fraud

Provider fraud
Phone: 1-800-562-6906

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Mailing address

PO Box 45531
Olympia WA 98504