As a benefits administrator (BA), you can ask questions using the resources provided below.
Outreach and Training
The Washington State Health Care Authority's Outreach & Training (O&T) team is here to assist you with the administration of SEBB benefits.
Contact O&T for SEBB-related requests, including requests for training, assistance with determining employee eligibility, processing enrollment, and maintenance of employee insurance records.
Send a secure message through HCA Support
HCA Support is a secure, web-based correspondence program that allows you to send documents and communicate directly with O&T, SEBB Accounting, and other departments within the SEBB Program.
- Send a secure message to O&T through HCA Support.
- HCA Support user guide
Phone: 1-800-700-1555 (TRS users dial 711 through the Washington Relay service)
P.O. Box 42684
Olympia, WA 98504-2684
Contacting the plans
To ensure accurate and timely assistance, BAs should instruct employees to contact their individual plans for questions related to their SEBB benefits, such as medical, vision, dental, LTD, life and AD&D. For example, if an employee has questions about their medical benefits, claims, or needs a new medical ID card, they should reach out to their medical plan directly.
If an employee is unable to resolve their issue through their plan, BAs can assist by contacting Outreach and Training (O&T) through HCA Support on behalf of the employee. Employees should not be instructed to contact O&T directly.
Additional contacts for benefits administrators
In some cases, BAs may need to contact the carriers and administrators directly.
- Health Equity
HealthEquity administers the health savings accounts (HSAs) that are available to employees enrolled in a SEBB consumer-directed health plan. Contact Lana Pech for HSA-related questions, including setting up and managing employee HSA contributions through payroll deduction.
- Metropolitan Life Insurance Company
MetLife processes enrollment and claims for SEBB life and accidental death and dismemberment insurance.
Client services consultant
Billing and remittance contacts
Phone: (630) 978-5877
Find more MetLife contacts for BAs and additional information on the Life and AD&D webpage.
- Navia Benefits Solutions
Navia processes claims for the SEBB Program's Medical Flexible Spending Arrangement (FSA), Limited Purpose FSA, and the Dependent Care Assistance Program.
Find additional information on the FSAs and DCAP webpage.
- The Standard Insurance Company
The Standard manages billing and processes claims for SEBB long-term disability insurance (LTD).
Direct all billing-related inquiries and remittance to:
Cindy Bofinger (primary billing contact)
Contact The Standard for LTD claims processing.
Mail: The Standard Insurance Company
PO Box 2800
Portland, OR 97208-2800
Find additional information on the Long-term disability webpage.
Want to provide feedback about the SEBB BA website? Send us a message through HCA Support.