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Contact us
As a benefits administrator (BA), you can ask questions using the resources provided below.
Please do not share the resources on this page with your employees.
Resources for employees are located on the contact the plans webpage.
Outreach and Training
The Washington State Health Care Authority's (HCAs) Outreach & Training (O&T) team is here to assist you with the administration of PEBB benefits.
Contact O&T for PEBB-related requests, including requests for training, assistance with determining employee eligibility, processing enrollment, and maintenance of employee insurance records through the Benefits 24/7 online enrollment system.
Send a secure message through HCA Support
HCA Support is a secure, web-based messaging system that allows you to send documents and communicate directly with O&T, PEBB Accounting, and other departments within the PEBB Program by using the ​​​​designated tile named, "Benefits administrator inquiry".
It's important that BAs use the designated tile named, "Benefits administrator inquiry". Using the "General Support" tile will lead to a delayed response, as your inquiry will be initially routed to units at HCA that are outside of O&T.
- Send a secure message to O&T through HCA Support.
- HCA Support user guide
Phone: 1-800-700-1555 (TRS users dial 711 through the Washington Relay service)
Fax: 360-725-0771
Mailing address
P.O. Box 42684
Olympia, WA 98504-2684
Contacting the plans
To ensure accurate and timely assistance, BAs should instruct employees to contact their individual plans for questions related to their PEBB benefits, such as medical (with vision), dental, LTD, life and AD&D. For example, if an employee has questions about their medical benefits, claims, or needs a new medical ID card, they should reach out to their medical plan directly.
If an employee is unable to resolve their issue through their plan, BAs can assist by contacting Outreach and Training (O&T) through HCA Support on behalf of the employee. Employees should not be instructed to contact O&T directly.
Additional contacts for benefits administrators
In some cases, BAs may need to contact the administrators directly.
- Health Equity
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HealthEquity administers the health savings accounts (HSAs) that are available to employees enrolled in a PEBB consumer-directed health plan. Contact Lana Pech for HSA-related questions, including setting up and managing employee HSA contributions through payroll deduction.
Email: Lana Pech
Find additional information on the Medical plans with health savings accounts webpage.
- Metropolitan Life Insurance Company
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MetLife processes enrollment and claims for PEBB life and accidental death and dismemberment insurance.
Client services consultant
Email: Julia Lapin
Phone: 425-698-6946Billing and remittance contacts
Email: Jeff Godkin
Phone: 630-820-7301Emal: Beth Petritsch
Phone: 630-978-5877Find more MetLife contacts for BAs and additional information on the Life and AD&D webpage.
- Navia Benefits Solutions
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Navia processes claims for the PEBB Program's Medical Flexible Spending Arrangement (FSA), Limited Purpose FSA, and the Dependent Care Assistance Program.
Email: ESTeam4@naviabenefits.com
Phone: 425-452-3488Find additional information on the FSAs and DCAP webpage.
- The Standard Insurance Company
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The Standard processes claims for PEBB long-term disability insurance.
Phone: 1-800-368-2860
Fax: 1-888-878-3686
The Standard Insurance Company Employee Benefits
PO Box 2800 Portland, OR 97208-2800Find additional information on the Long-term disability webpage.
Website feedback
Want to provide feedback about the PEBB BA website? Send us a message through HCA Support.