Contact Washington Apple Health (Medicaid)

Who to contact

I need help with ...	Contact ...
Replacing a ProviderOne Services card ProviderOne benefit coverage Apple Health Managed Care and enrollment Billing complaints	HCA Medical Customer Service Center (MACSC) Online: Secure web form Email: askmedicaid@hca.wa.gov Phone: 1-800-562-3022 Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays) TRS: 711 through Washington Relay
Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant women, and single adults) Post-eligibility case review or reporting changes Apple Health for Kids premium payment (CHIP) Requesting an appeal for Apple Health programs	HCA Medicaid Eligibility Determination Services (MEDS) (MAGI Medicaid program) Online: Secure web form (MAGI program) Email: askmagi@hca.wa.gov Phone: 1-800-562-3022 Assistance in your local area: HCA community-based specialists Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays) Apply for coverage: www.wahealthplanfinder.org TRS: 711 through Washington Relay
Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs Requesting an appeal for Classic Medicaid	DSHS Customer Service Contact Center (Classic Medicaid Program) Phone: 1-877-501-2233 Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays) Apply for coverage: www.washingtonconnection.org TRS: 711 through Washington Relay
Apple Health behavioral health Non-Apple Health behavioral health Mental health Substance use Recovery support Peer support Employment support Housing support Prevention	Division of Behavioral Health and Recovery Phone: 1-360-725-1500
Reporting Medicaid fraud	Recipient fraud Email: WAHEligibilityFraud@hca.wa.gov Provider fraud Email: HotTips@hca.wa.gov Phone: 1-800-562-6906