Contact Washington Apple Health (Medicaid)

Who to contact when

For questions about

Replace a ProviderOne Services card
ProviderOne benefit coverage
Apple Health Managed Care and enrollment
Billing complaints

HCA Medical Customer Service Center (MACSC)

Online: https://fortress.wa.gov/hca/p1contactus/
Email: askmedicaid@hca.wa.gov
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. Pacific Time (PT) (except state holidays)
TRS: 711 through Washington Relay

For questions about

Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant women, and single adults)
Post-eligibility case review or reporting changes
Apple Health for Kids premium payment (CHIP)
Requesting an appeal for Apple Health programs

HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Online: https://fortress.wa.gov/hca/magicontactus/ContactUs.aspx
Email: askmagi@hca.wa.gov
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 8 a.m. to 5 p.m. PT (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington Relay

For questions about

Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
Classic Medicaid Program)

Phone: 1-877-501-2233
Business hours: Monday - Friday 8 a.m. to 5 p.m. PT (except state holidays)
Apply for coverage: www.washingtonconnection.org
TRS: 711 through Washington Relay