Apple Health (Medicaid) coverage

Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Contact Washington Apple Health (Medicaid)

Who to contact

Select from the following to get help answering your questions.

I need help with ...

Contact ...

  • Replacing a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints

HCA Medical Assistance Customer Service Center (MACSC)

Online: Secure web form
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay

  • Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant individuals, and single adults)
  • Post-eligibility case review or reporting changes
  • Apple Health for Kids premium payment (CHIP)
  • Requesting an appeal for Apple Health programs

HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Online: Secure web form 
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage:
TRS: 711 through Washington Relay

  • Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
  • Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone: 1-877-501-2233
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage:
TRS: 711 through Washington Relay

I need help with ...

Contact ...

  • Apple Health behavioral health
  • Non-Apple Health behavioral health
  • Mental health
  • Substance use
  • Recovery support
  • Peer support
  • Employment support
  • Housing support
  • Prevention

Washington Recovery Help Line

Division of Behavioral Health and Recovery

I need help with ...

Contact ...

  • Reporting Medicaid fraud

Recipient fraud

Provider fraud
Phone: 1-800-562-6906

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Mailing address

PO Box 45531
Olympia WA 98504