Contact Washington Apple Health (Medicaid)

Who to contact

Select from the following to get help answering your questions.

For Apple Health (Medicaid) clients

I need help with ...	Contact ...
Replacing a ProviderOne Services card ProviderOne benefit coverage Apple Health Managed Care and enrollment Billing complaints	HCA Medical Assistance Customer Service Center (MACSC) Online: Secure form Email: Ask Medicaid Phone: 1-800-562-3022 Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays) TRS: 711 through Washington Relay
Eligibility for families, children, pregnant individuals, and individual adults Post-eligibility case review or reporting changes Apple Health for Kids premium payment (also called CHIP) Requesting an administrative hearing (appeal) Reconsideration of recent denial	HCA Medicaid Eligibility Determination Services (MEDS) (MAGI Medicaid program) Online: Secure form Email: Ask MAGI Submit documents: Apple Health documents Phone: 1-800-562-3022 Assistance in your local area: HCA community-based specialists Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays) Apply for coverage: www.wahealthplanfinder.org TRS: 711 through Washington Relay Mailing address: PO Box 45531 Olympia WA 98504
Applying for Apple Health for families, children, pregnant individuals, and individual adults	Washington Healthplanfinder Phone: 1-855-923-4633 TTY: 1-855-627-9604 Business hours (subject to change due to customer needs and holidays): October 31, 2024: Closed (Washington Healthplanfinder will be offline) November 1, 2024 - January 31, 2025 (Open Enrollment): Monday - Friday 7:30 a.m. to 7 p.m. February 1 - October 30 2025: Monday - Friday 7:30 a.m. to 5:30 p.m. Online: Washington Healthplanfinder Upload documents in your Washington Healthplanfinder account.
Choosing an Apple Health managed care plan to best fit my family's needs	Washington Health Benefit Exchange Find support: Connect with an insurance broker and navigator near you
Applying for Classic Medicaid (individuals who are age 65 or older have blindness or a disability) or Medicare Savings Program Requesting an appeal for Classic Medicaid	DSHS Customer Service Contact Center (Classic Medicaid Program) Phone: 1-877-501-2233 TRS: 711 through Washington Relay Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays) Phone hours: Monday - Friday 9 a.m. to 5 p.m. Online: washingtonconnection.org
Applying for long-term services and supports including: In-home long-term care services assisted living facility/adult family home Nursing home Hospice Apple Health for Workers with Disabilities (HWD) Tailored Supports for Older Adults (TSOA)	DSHS Home and Community Based Service Phone: 360-725-2300 TRS: 711 through Washington Relay Business hours: Monday – Friday, 8 a.m. to 5 p.m. (Pacific) (except state holidays) Online: Washington Connection Learn more on the DSHS resources webpage.
Applying for services and programs with the Developmental Disabilities Administration (DDA) including: Community residential services for adults and children Residential habilitation centers Nursing services Child development services Employment and day programs Community engagement Respite and stabilization services	DSHS Developmental Disabilities Administration (DDA) Find a DDA office near you. Phone: 1-855-873-0642 TRS: 711 through Washington Relay Business hours: Monday – Friday, 8 a.m. to 5 p.m. (Pacific) (except state holidays) Online: Washington Connection Learn more about the Developmental Disabilities Administration Services and Programs

For behavioral health clients

I need help with ...	Contact ...
Apple Health behavioral health Non-Apple Health behavioral health Mental health Substance use Recovery support Peer support Employment support Housing support Prevention	Washington Recovery Help Line Phone: 1-866-789-1511 Division of Behavioral Health and Recovery Phone: 1-360-725-1500

For suspected Medicaid fraud

I need help with ...	Contact ...
Reporting Medicaid fraud	Recipient fraud Email: Washington Eligibility Fraud Phone: 1-360-725-0934 Fax: 360-763-4716 Mailing address: Health Care Authority Attention: DAIO P.O. Box 45503 Olympia, WA 98504-5534 Provider fraud Email: Hot Tips Phone: 1-833-794-2345 (toll free)

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

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Mailing address

PO Box 45531
Olympia WA 98504