Contact Washington Apple Health (Medicaid)

• Replacing a ProviderOne Services card
• ProviderOne benefit coverage
• Apple Health Managed Care and enrollment
• Billing complaints

HCA Medical Customer Service Center (MACSC)

Online: Secure web form
Email: askmedicaid@hca.wa.gov
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. (Pacific) (except state holidays)
TRS: 711 through Washington Relay

• Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant women, and single adults)
• Post-eligibility case review or reporting changes
• Apple Health for Kids premium payment (CHIP)
• Requesting an appeal for Apple Health programs

HCA Medicaid Eligibility Determination Services (MEDS)
(MAGI Medicaid program)

Online: Secure web form 
Email: askmagi@hca.wa.gov
Phone: 1-800-562-3022
Assistance in your local area: HCA community-based specialists
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington Relay

• Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
• Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
(Classic Medicaid Program)

Phone: 1-877-501-2233
Business hours: Monday - Friday 8 a.m. to 5 p.m. (Pacific) (except state holidays)
Apply for coverage: www.washingtonconnection.org
TRS: 711 through Washington Relay

• Apple Health behavioral health
• Non-Apple Health behavioral health
• Mental health
• Substance use
• Recovery support
• Peer support
• Employment support
• Housing support
• Prevention

Washington Recovery Help Line
Phone: 1-866-789-1511

Division of Behavioral Health and Recovery
Phone: 1-360-725-1500

• Reporting Medicaid fraud

Recipient fraud
Email: WAHEligibilityFraud@hca.wa.gov

Provider fraud
Email: HotTips@hca.wa.gov
Phone: 1-800-562-6906