Once a request for a Hardship Waiver is received, refer to the HCS Regional Office immediately and set an alert for a response. Contact your Regional program manager to identify the individual that receives the hardship waiver request in your HCS region.
Each HCS region is responsible to appoint a designee from social services and financial to staff hardship waiver request and maintain time frames.
If it appears there has been financial exploitation, refer case to Adult Protective Services in addition to a referral for Hardship Waiver request. Make sure both APS and the Regional Designee are aware of each referral to facilitate coordination.