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        • What are my basic covered services?
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        • Behavioral health services for prenatal, children & young adults
        • Wraparound with Intensive Services (WISe)
        • Family initiated treatment (FIT)
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        • Wraparound with Intensive Services (WISe)
        • Family initiated treatment (FIT)
        • Early signs of psychosis
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        • Behavioral health services for American Indians & Alaska Natives (AI/AN)
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        • What is recovery support?
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      • Prevention
        • Substance use disorder prevention & mental health promotion
        • Substance use disorder prevention & mental health promotion
    • I help others apply for & access Apple Health
      • Apple Health Eligibility Manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
      • Additional tools
        • Apple Health manual WAC index
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        • Program standards for income & resources
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        • Webinars, videos & presentations
        • Apple Health outreach toolkit
        • COFA outreach toolkit
        • Apple Health Medicare Connect
        • Hospital Presumptive Eligibility
        • Medicaid suspension
      Quick links
      • Apply for or renew Apple Health coverage
      • Apple Health for you
      • Apple Health account logins
      • Find forms & publications
      • Get help paying for prescriptions
      • Behavioral health facilities complaints
      • Ombuds services
      • General eligibility introduction
      • ​Program standard for income & resources
      • Voices of Apple Health
      • Voices of behavioral health & recovery
      MM - Footer
      • Contact Apple Health (Medicaid)
      • News
      • Apple Health Eligibility Manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
      • Additional tools
        • Apple Health manual WAC index
        • Apple Health manual revision log
        • Program standards for income & resources
        • Apple Health manual WAC index
        • Apple Health manual revision log
        • Program standards for income & resources
      • Stakeholder training & education
        • Training & education overview
        • Community-based training
        • Reference guides
        • Webinars, videos & presentations
        • Apple Health outreach toolkit
        • COFA outreach toolkit
        • Apple Health Medicare Connect
        • Hospital Presumptive Eligibility
        • Medicaid suspension
        • Training & education overview
        • Community-based training
        • Reference guides
        • Webinars, videos & presentations
        • Apple Health outreach toolkit
        • COFA outreach toolkit
        • Apple Health Medicare Connect
        • Hospital Presumptive Eligibility
        • Medicaid suspension
    • I need medical, dental, or vision care
      • Find Apple Health benefits & services
        • What are my basic covered services?
        • How do I get dental care?
        • Can I get vision care?
        • Other benefits & services
        • What are my basic covered services?
        • How do I get dental care?
        • Can I get vision care?
        • Other benefits & services
      • Other Apple Health programs
        • Noncitizens
        • Apple Health Expansion
        • Apple Health Medicare Connect
        • Apple Health for Workers with Disabilities (HWD)
        • Family Planning Only (FPO)
        • Medically Intensive Children's Program (MICP)
        • Medicare Savings Program
        • Veterans & family members
        • Noncitizens
        • Apple Health Expansion
        • Apple Health Medicare Connect
        • Apple Health for Workers with Disabilities (HWD)
        • Family Planning Only (FPO)
        • Medically Intensive Children's Program (MICP)
        • Medicare Savings Program
        • Veterans & family members
      • Am I eligible?
        • Eligibility overview
        • Individual adults
        • Parents & caretakers
        • Pregnant individuals
        • Children
        • Age 65 & older, or Medicare eligible
        • Aged, blind, or disabled
        • Long-term care & hospice
        • Foster care
        • Eligibility overview
        • Individual adults
        • Parents & caretakers
        • Pregnant individuals
        • Children
        • Age 65 & older, or Medicare eligible
        • Aged, blind, or disabled
        • Long-term care & hospice
        • Foster care
      • Learn about my coverage
        • Coverage with managed care
        • Coverage without managed care
        • American Indians & Alaska Natives
        • Coordination of benefits
        • Premium payment program
        • Patient review & coordination
        • Client rights
        • Coverage with managed care
        • Coverage without managed care
        • American Indians & Alaska Natives
        • Coordination of benefits
        • Premium payment program
        • Patient review & coordination
        • Client rights
      • Use my coverage
        • How do I use my coverage?
        • Enrollment next steps
        • Make my first appointment
        • Transportation services (nonemergency)
        • Apple Health client booklets
        • How do I use my coverage?
        • Enrollment next steps
        • Make my first appointment
        • Transportation services (nonemergency)
        • Apple Health client booklets
      • Manage my coverage
        • Update my income or address
        • Submit my verification
        • Log into my Apple Health accounts
        • Replace my services card
        • Change my health plan
        • Pay my Apple Health premium
        • Cancel my coverage
        • Update my income or address
        • Submit my verification
        • Log into my Apple Health accounts
        • Replace my services card
        • Change my health plan
        • Pay my Apple Health premium
        • Cancel my coverage
      Quick links
      • Apply for or renew Apple Health coverage
      • Apple Health for you
      • Apple Health account logins
      • Find forms & publications
      • Get help paying for prescriptions
      • Behavioral health facilities complaints
      • Ombuds services
      • General eligibility introduction
      • ​Program standard for income & resources
      • Voices of Apple Health
      • Voices of behavioral health & recovery
      MM - Footer
      • Contact Apple Health (Medicaid)
      • News
      • Find Apple Health benefits & services
        • What are my basic covered services?
        • How do I get dental care?
        • Can I get vision care?
        • Other benefits & services
        • What are my basic covered services?
        • How do I get dental care?
        • Can I get vision care?
        • Other benefits & services
      • Other Apple Health programs
        • Noncitizens
        • Apple Health Expansion
        • Apple Health Medicare Connect
        • Apple Health for Workers with Disabilities (HWD)
        • Family Planning Only (FPO)
        • Medically Intensive Children's Program (MICP)
        • Medicare Savings Program
        • Veterans & family members
        • Noncitizens
        • Apple Health Expansion
        • Apple Health Medicare Connect
        • Apple Health for Workers with Disabilities (HWD)
        • Family Planning Only (FPO)
        • Medically Intensive Children's Program (MICP)
        • Medicare Savings Program
        • Veterans & family members
      • Am I eligible?
        • Eligibility overview
        • Individual adults
        • Parents & caretakers
        • Pregnant individuals
        • Children
        • Age 65 & older, or Medicare eligible
        • Aged, blind, or disabled
        • Long-term care & hospice
        • Foster care
        • Eligibility overview
        • Individual adults
        • Parents & caretakers
        • Pregnant individuals
        • Children
        • Age 65 & older, or Medicare eligible
        • Aged, blind, or disabled
        • Long-term care & hospice
        • Foster care
      • Learn about my coverage
        • Coverage with managed care
        • Coverage without managed care
        • American Indians & Alaska Natives
        • Coordination of benefits
        • Premium payment program
        • Patient review & coordination
        • Client rights
        • Coverage with managed care
        • Coverage without managed care
        • American Indians & Alaska Natives
        • Coordination of benefits
        • Premium payment program
        • Patient review & coordination
        • Client rights
      • Use my coverage
        • How do I use my coverage?
        • Enrollment next steps
        • Make my first appointment
        • Transportation services (nonemergency)
        • Apple Health client booklets
        • How do I use my coverage?
        • Enrollment next steps
        • Make my first appointment
        • Transportation services (nonemergency)
        • Apple Health client booklets
      • Manage my coverage
        • Update my income or address
        • Submit my verification
        • Log into my Apple Health accounts
        • Replace my services card
        • Change my health plan
        • Pay my Apple Health premium
        • Cancel my coverage
        • Update my income or address
        • Submit my verification
        • Log into my Apple Health accounts
        • Replace my services card
        • Change my health plan
        • Pay my Apple Health premium
        • Cancel my coverage
    • I need behavioral health support
      • Mental health
        • Mental health crisis lines
        • Mental health services
        • Acute mental health care
        • Problem gambling
        • Mental health advance directives
        • Mental health crisis lines
        • Mental health services
        • Acute mental health care
        • Problem gambling
        • Mental health advance directives
      • Substance use
        • Substance use treatment
        • Alcohol use treatment
        • Opioid use treatment
        • Substance use treatment
        • Alcohol use treatment
        • Opioid use treatment
      • Prenatal, children & young adults
        • Behavioral health services for prenatal, children & young adults
        • Wraparound with Intensive Services (WISe)
        • Family initiated treatment (FIT)
        • Early signs of psychosis
        • Behavioral health services for prenatal, children & young adults
        • Wraparound with Intensive Services (WISe)
        • Family initiated treatment (FIT)
        • Early signs of psychosis
      • American Indians & Alaska Natives
        • Behavioral health services for American Indians & Alaska Natives (AI/AN)
        • Behavioral health services for American Indians & Alaska Natives (AI/AN)
      • Recovery support services
        • What is recovery support?
        • Peer support & counseling
        • Recovery housing
        • What is recovery support?
        • Peer support & counseling
        • Recovery housing
      • Prevention
        • Substance use disorder prevention & mental health promotion
        • Substance use disorder prevention & mental health promotion
      Quick links
      • Apply for or renew Apple Health coverage
      • Apple Health for you
      • Apple Health account logins
      • Find forms & publications
      • Get help paying for prescriptions
      • Behavioral health facilities complaints
      • Ombuds services
      • General eligibility introduction
      • ​Program standard for income & resources
      • Voices of Apple Health
      • Voices of behavioral health & recovery
      MM - Footer
      • Contact Apple Health (Medicaid)
      • News
      • Mental health
        • Mental health crisis lines
        • Mental health services
        • Acute mental health care
        • Problem gambling
        • Mental health advance directives
        • Mental health crisis lines
        • Mental health services
        • Acute mental health care
        • Problem gambling
        • Mental health advance directives
      • Substance use
        • Substance use treatment
        • Alcohol use treatment
        • Opioid use treatment
        • Substance use treatment
        • Alcohol use treatment
        • Opioid use treatment
      • Prenatal, children & young adults
        • Behavioral health services for prenatal, children & young adults
        • Wraparound with Intensive Services (WISe)
        • Family initiated treatment (FIT)
        • Early signs of psychosis
        • Behavioral health services for prenatal, children & young adults
        • Wraparound with Intensive Services (WISe)
        • Family initiated treatment (FIT)
        • Early signs of psychosis
      • American Indians & Alaska Natives
        • Behavioral health services for American Indians & Alaska Natives (AI/AN)
        • Behavioral health services for American Indians & Alaska Natives (AI/AN)
      • Recovery support services
        • What is recovery support?
        • Peer support & counseling
        • Recovery housing
        • What is recovery support?
        • Peer support & counseling
        • Recovery housing
      • Prevention
        • Substance use disorder prevention & mental health promotion
        • Substance use disorder prevention & mental health promotion
    • I help others apply for & access Apple Health
      • Apple Health Eligibility Manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
      • Additional tools
        • Apple Health manual WAC index
        • Apple Health manual revision log
        • Program standards for income & resources
        • Apple Health manual WAC index
        • Apple Health manual revision log
        • Program standards for income & resources
      • Stakeholder training & education
        • Training & education overview
        • Community-based training
        • Reference guides
        • Webinars, videos & presentations
        • Apple Health outreach toolkit
        • COFA outreach toolkit
        • Apple Health Medicare Connect
        • Hospital Presumptive Eligibility
        • Medicaid suspension
        • Training & education overview
        • Community-based training
        • Reference guides
        • Webinars, videos & presentations
        • Apple Health outreach toolkit
        • COFA outreach toolkit
        • Apple Health Medicare Connect
        • Hospital Presumptive Eligibility
        • Medicaid suspension
      Quick links
      • Apply for or renew Apple Health coverage
      • Apple Health for you
      • Apple Health account logins
      • Find forms & publications
      • Get help paying for prescriptions
      • Behavioral health facilities complaints
      • Ombuds services
      • General eligibility introduction
      • ​Program standard for income & resources
      • Voices of Apple Health
      • Voices of behavioral health & recovery
      MM - Footer
      • Contact Apple Health (Medicaid)
      • News
      • Apple Health Eligibility Manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
        • Apple Health eligibility manual overview
        • Introduction overview for general eligibility
        • General eligibility requirements that apply to all Apple Health programs
        • Classic (non-MAGI) based programs manual
        • Modified Adjusted Gross Income (MAGI) based programs manual
        • Long-term services & supports (LTSS) manual
      • Additional tools
        • Apple Health manual WAC index
        • Apple Health manual revision log
        • Program standards for income & resources
        • Apple Health manual WAC index
        • Apple Health manual revision log
        • Program standards for income & resources
      • Stakeholder training & education
        • Training & education overview
        • Community-based training
        • Reference guides
        • Webinars, videos & presentations
        • Apple Health outreach toolkit
        • COFA outreach toolkit
        • Apple Health Medicare Connect
        • Hospital Presumptive Eligibility
        • Medicaid suspension
        • Training & education overview
        • Community-based training
        • Reference guides
        • Webinars, videos & presentations
        • Apple Health outreach toolkit
        • COFA outreach toolkit
        • Apple Health Medicare Connect
        • Hospital Presumptive Eligibility
        • Medicaid suspension
  • Employee & retiree benefits
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      • Find benefits
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      • Manage benefits
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      • Get help
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        • PEBB wellness programs
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        • Medical plans & benefits
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        • Vision plans & benefits
        • Benefits while traveling
        • Find a PEBB plan provider
        • Life, home, auto, AD&D, LTD, FSA, & DCAP benefits
        • PEBB wellness programs
        • Medicare & PEBB benefits while employed
      • Explore costs
        • Medical plan premiums
        • Life insurance premiums
        • Long-term disability insurance premiums
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        • Paying for benefits
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      • Learn how to enroll
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        • For newly eligible employees
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      • Manage benefits
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      • Explore costs
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        • Enroll as a survivor
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        • Enroll as a survivor
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      • Manage benefits
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      • Explore costs
        • Medical, dental & vision plan premiums
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        • Am I eligible?
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      • Learn how to enroll
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        • Verify & enroll my dependents
      • For survivors
        • Enroll as a survivor
        • Defer as a survivor
        • How do I notify SEBB that my loved one has passed away?
        • Enroll as a survivor
        • Defer as a survivor
        • How do I notify SEBB that my loved one has passed away?
      • Manage benefits
        • What is special open enrollment?
        • Change my coverage
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        • What is special open enrollment?
        • Change my coverage
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      • Get help
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      Quick links
      • Benefits 24/7
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      • Contact us
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      • Find benefits
        • Medical plans & benefits
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        • Medical plans & benefits
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        • Vision plans & benefits
        • Benefits while traveling
        • Find a SEBB plan provider
        • Life & FSA benefits
        • SEBB wellness programs
      • Explore costs
        • Medical, dental & vision plan premiums
        • Life insurance premiums
        • Surcharges
        • Paying for benefits
        • Medical, dental & vision plan premiums
        • Life insurance premiums
        • Surcharges
        • Paying for benefits
      • Determine eligibility
        • Am I eligible?
        • Are my dependents eligible?
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        • Am I eligible?
        • Are my dependents eligible?
        • Are my survivors eligible?
      • Learn how to enroll
        • For newly eligible members
        • Verify & enroll my dependents
        • For newly eligible members
        • Verify & enroll my dependents
      • For survivors
        • Enroll as a survivor
        • Defer as a survivor
        • How do I notify SEBB that my loved one has passed away?
        • Enroll as a survivor
        • Defer as a survivor
        • How do I notify SEBB that my loved one has passed away?
      • Manage benefits
        • What is special open enrollment?
        • Change my coverage
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        • Cancel my coverage
        • What is special open enrollment?
        • Change my coverage
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      • Get help
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  • Billers, providers & partners
    • Prior authorization, claims & billing
      • Getting started
        • For new providers
        • Overview of prior authorization (PA), claims & billing
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      • Submit prior authorization (PA)
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      Quick links
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      • Submit prior authorization (PA)
        • Step-by-step guide for prior authorization (PA)
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      • Programs: A-E
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        • Applied Behavior Analysis therapy
        • Child & youth behavioral health services
        • Community behavioral support services
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        • Designated crisis responders
        • Doulas
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      • Programs: F-H
        • Family Planning Only
        • First Steps (maternity support & infant care)
        • Foster care & adoption support
        • Foundational Community Supports
        • Global leasing
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        • Health Home
        • Home health care services: electronic visit verification
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        • First Steps (maternity support & infant care)
        • Foster care & adoption support
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        • Global leasing
        • Ground emergency medical transportation
        • Health Home
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      • Programs: I-N
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        • Medicaid Administrative Claiming
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      • Programs: O-P
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      • Programs: Q-Z
        • Resources for behavioral health providers
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        • Washington Integrated Care Assessment
        • Resources for behavioral health providers
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        • Suicide prevention resources
        • Transhealth program
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        • Washington Integrated Care Assessment
      Quick links
      • Log into ProviderOne
      • Find billing guides & fee schedules
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      • Contact us
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      • Getting started
        • Program benefit packages & scope of services
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        • Program benefit packages & scope of services
        • Patient review & coordination
      • Programs: A-E
        • 340B Drug Pricing Program
        • 90- & 180-day civil commitment beds
        • Applied Behavior Analysis therapy
        • Child & youth behavioral health services
        • Community behavioral support services
        • Dental services
        • Designated crisis responders
        • Doulas
        • Early Periodic Screening, Diagnosis & Treatment
        • 340B Drug Pricing Program
        • 90- & 180-day civil commitment beds
        • Applied Behavior Analysis therapy
        • Child & youth behavioral health services
        • Community behavioral support services
        • Dental services
        • Designated crisis responders
        • Doulas
        • Early Periodic Screening, Diagnosis & Treatment
      • Programs: F-H
        • Family Planning Only
        • First Steps (maternity support & infant care)
        • Foster care & adoption support
        • Foundational Community Supports
        • Global leasing
        • Ground emergency medical transportation
        • Health Home
        • Home health care services: electronic visit verification
        • Family Planning Only
        • First Steps (maternity support & infant care)
        • Foster care & adoption support
        • Foundational Community Supports
        • Global leasing
        • Ground emergency medical transportation
        • Health Home
        • Home health care services: electronic visit verification
      • Programs: I-N
        • Immunization services
        • Indian health programs
        • Intensive behavioral health treatment facilities
        • Intensive residential treatment teams
        • Interpreter services
        • Kidney Disease Program
        • Managed care
        • Medicaid Administrative Claiming
        • Medical equipment and supplies
        • Mobile Crisis Response Endorsement Program
        • Immunization services
        • Indian health programs
        • Intensive behavioral health treatment facilities
        • Intensive residential treatment teams
        • Interpreter services
        • Kidney Disease Program
        • Managed care
        • Medicaid Administrative Claiming
        • Medical equipment and supplies
        • Mobile Crisis Response Endorsement Program
      • Programs: O-P
        • Partnership Access Lines
        • Peer support
        • Pharmacy services
        • Preadmission screening & resident review
        • Prescription drug discount card
        • Primary Care Practice Recognition
        • Program of Assertive Community Treatment
        • Partnership Access Lines
        • Peer support
        • Pharmacy services
        • Preadmission screening & resident review
        • Prescription drug discount card
        • Primary Care Practice Recognition
        • Program of Assertive Community Treatment
      • Programs: Q-Z
        • Resources for behavioral health providers
        • School-based services
        • Substance use disorder
        • Suicide prevention resources
        • Transhealth program
        • Transportation services (nonemergency)
        • Washington Integrated Care Assessment
        • Resources for behavioral health providers
        • School-based services
        • Substance use disorder
        • Suicide prevention resources
        • Transhealth program
        • Transportation services (nonemergency)
        • Washington Integrated Care Assessment
    • Become an Apple Health provider
      • Learn how to enroll
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        • Enroll as a billing provider
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        • Enroll as a nonbilling provider
        • Enroll as a billing agent or clearinghouse
      • What's next
        • Track my application
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      Quick links
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      • Contact us
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      • Learn how to enroll
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        • Enroll as a billing provider
        • Enroll as a health care professional practicing under a group or facility
        • Enroll as a nonbilling provider
        • Enroll as a billing agent or clearinghouse
        • Enrollment overview
        • Eligible provider types & requirements
        • Become a behavioral health provider
        • Become a Community Behavioral Health Support (CBHS) provider
        • Enroll as a billing provider
        • Enroll as a health care professional practicing under a group or facility
        • Enroll as a nonbilling provider
        • Enroll as a billing agent or clearinghouse
      • What's next
        • Track my application
        • Find next steps for new Medicaid providers
        • Track my application
        • Find next steps for new Medicaid providers
      • For existing medicaid providers
        • Update my provider information
        • Revalidation
        • Update my provider information
        • Revalidation
    • Learn ProviderOne
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      Quick links
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      • Contact us
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        • How do I access ProviderOne?
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    • Prior authorization, claims & billing
      • Getting started
        • For new providers
        • Overview of prior authorization (PA), claims & billing
        • Document submission cover sheets
        • HIPAA Electronic Data Interchange (EDI)
        • Audit & program integrity
        • For new providers
        • Overview of prior authorization (PA), claims & billing
        • Document submission cover sheets
        • HIPAA Electronic Data Interchange (EDI)
        • Audit & program integrity
      • Submit prior authorization (PA)
        • Step-by-step guide for prior authorization (PA)
        • Pharmacy prior authorization
        • Step-by-step guide for prior authorization (PA)
        • Pharmacy prior authorization
      • Submit claims
        • Provider billing guides & fee schedules
        • Hospital rates & reimbursement
        • Provider billing guides & fee schedules
        • Hospital rates & reimbursement
      Quick links
      • Log into ProviderOne
      • Find billing guides & fee schedules
      • Find forms & publications
      • Sign up for Provider Alerts
      • ProviderOne Billing & Resource Guide
      • ProviderOne Discovery Log
      • ProviderOne maintenance
      • Termination & exclusion list
      MM - Footer
      • Contact us
      • News
      • Getting started
        • For new providers
        • Overview of prior authorization (PA), claims & billing
        • Document submission cover sheets
        • HIPAA Electronic Data Interchange (EDI)
        • Audit & program integrity
        • For new providers
        • Overview of prior authorization (PA), claims & billing
        • Document submission cover sheets
        • HIPAA Electronic Data Interchange (EDI)
        • Audit & program integrity
      • Submit prior authorization (PA)
        • Step-by-step guide for prior authorization (PA)
        • Pharmacy prior authorization
        • Step-by-step guide for prior authorization (PA)
        • Pharmacy prior authorization
      • Submit claims
        • Provider billing guides & fee schedules
        • Hospital rates & reimbursement
        • Provider billing guides & fee schedules
        • Hospital rates & reimbursement
    • Program information for providers
      • Getting started
        • Program benefit packages & scope of services
        • Patient review & coordination
        • Program benefit packages & scope of services
        • Patient review & coordination
      • Programs: A-E
        • 340B Drug Pricing Program
        • 90- & 180-day civil commitment beds
        • Applied Behavior Analysis therapy
        • Child & youth behavioral health services
        • Community behavioral support services
        • Dental services
        • Designated crisis responders
        • Doulas
        • Early Periodic Screening, Diagnosis & Treatment
        • 340B Drug Pricing Program
        • 90- & 180-day civil commitment beds
        • Applied Behavior Analysis therapy
        • Child & youth behavioral health services
        • Community behavioral support services
        • Dental services
        • Designated crisis responders
        • Doulas
        • Early Periodic Screening, Diagnosis & Treatment
      • Programs: F-H
        • Family Planning Only
        • First Steps (maternity support & infant care)
        • Foster care & adoption support
        • Foundational Community Supports
        • Global leasing
        • Ground emergency medical transportation
        • Health Home
        • Home health care services: electronic visit verification
        • Family Planning Only
        • First Steps (maternity support & infant care)
        • Foster care & adoption support
        • Foundational Community Supports
        • Global leasing
        • Ground emergency medical transportation
        • Health Home
        • Home health care services: electronic visit verification
      • Programs: I-N
        • Immunization services
        • Indian health programs
        • Intensive behavioral health treatment facilities
        • Intensive residential treatment teams
        • Interpreter services
        • Kidney Disease Program
        • Managed care
        • Medicaid Administrative Claiming
        • Medical equipment and supplies
        • Mobile Crisis Response Endorsement Program
        • Immunization services
        • Indian health programs
        • Intensive behavioral health treatment facilities
        • Intensive residential treatment teams
        • Interpreter services
        • Kidney Disease Program
        • Managed care
        • Medicaid Administrative Claiming
        • Medical equipment and supplies
        • Mobile Crisis Response Endorsement Program
      • Programs: O-P
        • Partnership Access Lines
        • Peer support
        • Pharmacy services
        • Preadmission screening & resident review
        • Prescription drug discount card
        • Primary Care Practice Recognition
        • Program of Assertive Community Treatment
        • Partnership Access Lines
        • Peer support
        • Pharmacy services
        • Preadmission screening & resident review
        • Prescription drug discount card
        • Primary Care Practice Recognition
        • Program of Assertive Community Treatment
      • Programs: Q-Z
        • Resources for behavioral health providers
        • School-based services
        • Substance use disorder
        • Suicide prevention resources
        • Transhealth program
        • Transportation services (nonemergency)
        • Washington Integrated Care Assessment
        • Resources for behavioral health providers
        • School-based services
        • Substance use disorder
        • Suicide prevention resources
        • Transhealth program
        • Transportation services (nonemergency)
        • Washington Integrated Care Assessment
      Quick links
      • Log into ProviderOne
      • Find billing guides & fee schedules
      • Find forms & publications
      • Sign up for Provider Alerts
      • ProviderOne Billing & Resource Guide
      • ProviderOne Discovery Log
      • ProviderOne maintenance
      • Termination & exclusion list
      MM - Footer
      • Contact us
      • News
      • Getting started
        • Program benefit packages & scope of services
        • Patient review & coordination
        • Program benefit packages & scope of services
        • Patient review & coordination
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  1. Home
  2. Employee and retiree benefits
  3. Retirees
  4. Medical plans & benefits
  5. Behavioral health services by plan

Behavioral health services by plan

Each medical plan provides access to behavioral health services. Based on your plan, find the mental health and substance use disorder (SUD) treatment services available and learn how to access them. 

Do you need immediate assistance?

  • For a life-threatening emergency: Call 911
  • If you are in crisis, text or call the Suicide Crisis Lifeline: 988

On this page

  • What is behavioral health?
  • Kaiser Permanente NW (KPNW) plans
  • Kaiser Permanente WA (KPWA) plans
  • Premera Medicare Supplement Plan
  • Uniform Medical Plan (UMP) plans
  • UnitedHealthcare plans
  • If you are having trouble receiving services
  • Support beyond the crisis
  • Additional resources for all Washington residents

What is behavioral health?

Behavioral health is a term that covers the full range of mental and emotional well-being, including: 

  • Managing day-to-day challenges
  • Treating chronic and emergency mental health (such as anxiety, depression, eating disorders, or post-traumatic stress)
  • Managing substance use (problems with drug, tobacco, and alcohol use)
  • Navigating problem gambling disorders

Kaiser Permanente NW (KPNW) plans

Resources and access to treatment
  • How to get mental health services
  • Important mental health and substance use disorder treatment information (Brennen's Law notice) 
  • Addiction treatment services
  • Understanding mental health
  • Wellness resources 
Find providers
  • Find doctors and locations
  • How to get mental health services
FAQs

What if my need is urgent?

KPNW has urgent appointments available as well as a 24-hour crisis line for support and emergent needs.

What if I want/need medication?

  • Mental health services: If you have never been on medications for depression/anxiety, start with your primary care provider who can help and prescribe medications. If you feel you need more specialty medication help, your primary care doctor can refer you to a psychiatrist.
  • Substance use disorder (SUD) services: KPNW provides medications for SUDs through the Addiction Medicine Medical Team. The medications can be accessed through the call center and have same or next day access.
Contact KPNW

Questions to help guide the conversation with customer service

Before you contact the KPNW customer service, review these questions:

  • Is this for an adult or a child?
  • Do you prefer virtual or in person visits?
  • What are your provider preferences (gender, language, geography, etc.)
  • What are the immediate needs?
  • What types of providers are available?
  • Do you want a provider with experience working with the LGBTQ+ community or someone of your background?

For behavioral health questions, concerns, or for filing a complaint

There are two ways to connect with KPNW for these items:

  • Call Member Services.
    For Washington and Oregon members: 1-800-813-2000, TRS: 711.
    For additional KPNW service areas: visit the KPNW Member Services webpage.
  • Complete an online form and email it to Member Services.
    You must use the secure member sign-in to submit a question or a concern via the online forms.

For concerns about access to services or difficulty finding a provider

  • Contact KPNW at 1-855-632-8280 during regular business hours or 1-800-813-2000 after hours.

Kaiser Permanente WA (KPWA) plans

Resources and access to treatment
  • Get care
  • Important mental health and substance use disorder information (Brennen's Law notice)
  • Addiction medicine
  • Substance use disorder
  • Social work services
  • Specialty care. Meet with a mental health professional and work with a clinician to create a care plan tailored to your needs. Call 1-888-287-2680.
  • Wellness resources
Find providers

Visit one of Kaiser Permanente WA's online provider directories to find a provider in your plan's network.

  • For Classic, CDHP, and Value subscribers
  • For SoundChoice subscribers
FAQs

What if my need is urgent?

KPWA matches members with a mental health specialist in requested areas or helps find addiction treatment. If the you can't wait for an appointment, KPWA will connect them to a therapist over the phone.

What if I want/need medication?

  • Mental health services: If you have never been on medications for depression/anxiety, start first with your primary care provider who can help and prescribe medications. If they feel you need more specialty medication assistance they can refer you to a psychiatrist.
  • Substance use disorder (SUD) services: KPWA provides medications for SUDs through the Addiction Medicine Medical Team. They can be accessed via the call center and they have same/next day access.
Contact KPWA

Questions to help guide the conversation with customer service

Before you contact the KPWA customer service, review these questions:

  • Is this for an adult or a child?
  • Do you prefer virtual or in person visits?
  • What are your provider preferences (gender, language, geography, etc.)
  • What are the immediate needs?
  • What types of providers are available?
  • Do you want a provider with experience working with the LGBTQ+ community or someone of your background?

For behavioral health questions, concerns, or for filing a complaint

There are two ways to connect with KPWA for these items:

  • Call Member Services.
    Phone: 1-888-901-4636, Monday through Friday, 8 a.m. to 6 p.m.
    TTY: 1-866-648-1928
    TRS: 711
    Medicare members: Call 1-800-581-8252, Monday through Friday, 8 a.m. to 6 p.m.
  • Complete an online form. You must use the secure member sign-in to submit a question or a concern via the online forms.

For concerns about access to services or difficulty finding a provider

  • Contact KPWA at 1-866-648-1928, Monday through Friday, 8 a.m. to 6 p.m., or 1-800-297-6877 after hours.
  • Medicare members call 1-800-581-8252, Monday through Friday, 8 a.m. to 6 p.m.
  • If you need immediate help, call 1-888-287-2680, Monday through Friday, 8 a.m. to 5 p.m. or 1-800-297-6877 after hours.

Premera Medicare Supplement Plan

Contact Premera

Call Premera at 1-800-817-3049
TTY: 1-800-842-5357

Uniform Medical Plan (UMP) Plans

Resources and access to treatment
  • Member resources 
  • Important mental health and substance use disorder treatment information (Brennen's Law notice)
  • Case management. If you are looking to get help with a mental health or substance use concern, the first step is to contact UMP customer service and inquire about case management.
  • Teladoc Health Mental Health: A self-guided health and resiliency online tool clinically proven to improve emotional health. This secure resource is available 24 hours a day, 7 days a week to members ages 13 and over at no cost. The interactive and activity-based tools are personalized to you and address conditions such as depression, anxiety, stress, substance use disorders, and chronic pain. Visit the Teladoc Health website to sign up and learn more. Select "Register now" and use the code WAPEBB. 
  • Doctor on Demand: UMP Classic, Select, and CDHP plans include telemedicine powered by Doctor On Demand. You can talk to any of Doctor On Demand’s board-certified physicians, licensed counselors and psychiatrists any time by video chat using your computer or the app, 24 hours a day, 7 days a week, 365 days a year. Register with Doctor On Demand now so that when you actually need care, you're ready. You can activate Doctor On Demand through your Regence account or by downloading the app for iOS, Android, or Windows.
Find providers

Visit one of UMP's online provider directories to find a provider in your plan's network.

  • UMP Classic
  • UMP Select
  • UMP Consumer-Directed Health Plan (CDHP)
  • UMP Plus–Puget Sound High Value Network
  • UMP Plus–UW Medicine Accountable Care Network
Find a network pharmacy

Find a network pharmacy and their business hours.

FAQs

Who should I contact if I need more information or do not think I am receiving the help I need?

Contact UMP customer service who will engage their Behavioral Health Care Management team and transition you to a clinician who can better support you. Customer Service will also have the support of Teladoc Health.

Where do I find more information about my prescription drug benefits?

Learn more about your UMP prescription drug benefits.

Contact UMP

Questions to help guide the conversation with customer service

Before you contact UMP customer service, review these questions.

  • Is this for an adult or a child?
  • Do you prefer virtual or in person visits?
  • What are your provider preferences (gender, language, geography, etc.)?
  • What are the immediate needs?
  • What types of providers are available?
  • Do you want a provider with experience working with the LGBTQ+ community or someone of your background?

For concerns about access to services or difficulty finding a provider

  • Contact UMP customer service (Medical benefits)
    Phone: 1-888-849-3681
    TRS: 711
    Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
    Medicare members will need to check that providers accept Medicare.

All of UMP's customer service representatives have been certified in mental health first aid to better assist members with sensitive information.

For questions on prescription drug coverage or assistance finding a network pharmacy

Contact ArrayRx (Prescription drugs)

  • All UMP plans
    Phone: 1-800-361-1611
    TRS: 711
    Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific).
  • UMP Classic Medicare with Part D (PDP) members
    Phone: 1-833-599-8539
    Business hours: April through September: Monday through Friday, 8 a.m. to 8 p.m. (Pacific), October through March: & days a week, Sunday through Saturday, 8 a.m. to 8 p.m. (Pacific)

UnitedHealthcare

Resources and access to treatment

Get care (UnitedHealthcare works with Optum Health to provide this care)

Find providers

Visit UnitedHealthcare's provider directory to find a provider in your plan's network.

FAQs

What if my need is urgent?

Call the Substance Use Helpline at 1-855-780-5955. They are available 24/7 to answer your questions, which may include your personal health, care for a family member, coverage, cost of care, and more. They are committed to making it as easy as possible for you to access the services you or your loved one may need. Simply call us anytime, day or night and they'll be here.

Contact UnitedHealthcare

Questions to help guide the conversation with customer service

Before you contact UnitedHealthcare's customer service, review these questions.

  • Do you prefer virtual or in person visits?
  • What are your provider preferences (gender, language, geography, etc.)
  • What are the immediate needs?
  • What types of providers are available?
  • Do you want a provider with experience working with the LGBTQ+ community or someone of your background?

UnitedHealthcare customer service: 1-800-453-8440 (TRS: 711)

If you are having trouble receiving services

The first step is to contact the plans using the information on this page. If you continue to have trouble then you can file a complaint with the Washington State Office of the Insurance Commissioner (OIC) to report issues scheduling an appointment or accessing timely behavioral health services. File a complaint online or call 1-800-562-6900. UMP members can file a complaint with Regence by calling 1-888-849-3481.

View the number of mental health care access complaints in Washington State in the latest annual mental health access report on the OIC website.

Support beyond the crisis

Supporting someone you know through a behavioral health crisis or experiencing one yourself is often not only about the crisis, but also about longer term needs for support. If you need additional resources or support, consider exploring:

  • Resources available through your employer, such as employee assistance programs (if your employer offers this type of program). If you’re unsure what’s available, ask your payroll or benefits office.
  • Extended leave resources, such as the Washington State Paid Family Medical Leave Act (PFMLA).
  • Resources such as Crisis Connections. The Get Help section includes many resources, including the Washington Warm Line, which supports people living with emotional and mental health challenges.
  • Resources available through your medical plans, such as counseling, apps to support mental health, and other programs.

Additional resources for Washington residents

  • Text or call 988. The 988 Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week. 
  • Get naloxone. Naloxone is a fast-acting medication that can reverse the effects of opioids and stop an overdose. Visit Stop Overdose or People’s Harm Reduction Alliance to get it for free. Naloxone is available for purchase from many pharmacies and is covered with a prescription by PEBB non-Medicare plans, subject to cost sharing.
  • Find Alcoholics Anonymous (AA) meetings in Washington
  • The Department of Health Family toolbox
  • Athena Forum (for substance use prevention and mental health promotion professionals and volunteers) – upcoming events section has learning opportunities.
  • Washington Mental Health Referral Service for Children and Teens

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