Behavioral health services by plan
Each plan's carrier provides access to behavioral health services. Based on your plan, find the mental health and substance use disorder (SUD) treatment services available and learn how to access them.
On this page
Kaiser Permanente NW (KPNW) plans
- Resources and access to treatment
- Find providers
- FAQs
-
What if my need is urgent?
KPNW has urgent appointments available as well as a 24-hour crisis line for support and emergent needs.
What if I want/need medication?
- Mental health services: If you have never been on medications for depression/anxiety, start with your primary care doctor who can help and prescribe medications. If you feel you need more specialty medication help, your primary care doctor can refer you to a psychiatrist.
- Substance use disorder (SUD) services: KPNW provides medications for SUDs through the Addiction Medicine Medical Team. The medications can be accessed through the call center and have same or next day access.
Does KPNW have enough providers?
Yes, KPNW contracts with both internal and external providers in all KPNW service areas.
- Contact KPNW
-
Questions to help guide the conversation with customer service
Before you contact the KPNW customer service, review these questions:
- Is this for an adult or a child?
- Do you prefer virtual or in person visits?
- What are your provider preferences (gender, language, geography, etc.)
- What are the first steps you need to take?
- What types of providers are available?
- Do you want a provider with experience working with the LBGTQ community or someone of your background?
For behavioral health questions, concerns, or for filing a complaint
There are two ways to connect with KPNW for these items:
- Call Member Services.
For Washington and Oregon members: 1-800-813-2000, TRS: 711.
For additional KPNW service areas: visit the KPNW Member Services webpage. - Complete an online form and email it to Member Services.
You must use the secure member sign-in to submit a question or a concern via the online forms.
For concerns about access to services or difficulty finding a provider
- Contact KPNW at 1-855-632-8280 during regular business hours or 1-800-813-2000 after hours.
Kaiser Permanente WA (KPWA) plans
- Resources and access to treatment
- Find providers
-
Visit one of Kaiser Permanente WA's online provider directories.
- FAQs
-
What if my need is urgent?
KPWA matches members with a mental health specialist in requested areas or helps find addiction treatment. If the you can't wait for an appointment, KPWA will connect them to a therapist over the phone.
What if I want/need medication?
- Mental health services: If you have never been on medications for depression/anxiety, start first with your primary care doctor who can help and prescribe medications. If they feel you need more specialty medication assistance they can refer you to a psychiatrist.
- Substance use disorder (SUD) services: KPWA provides medications for SUDs through the Addiction Medicine Medical Team. They can be accessed via the call center and they have same/next day access.
Does KPWA have enough providers?
Yes, KPWA contracts with both internal and external providers in all KPWA service areas.
- Contact KPWA
-
Questions to help guide the conversation with customer service
Before you contact the KPWA customer service, review these questions:
- Is this for an adult or a child?
- Do you prefer virtual or in person visits?
- What are your provider preferences (gender, language, geography, etc.)
- What are the first steps you need to take?
- What types of providers are available?
- Do you want a provider with experience working with the LBGTQ community or someone of your background?
For behavioral health questions, concerns, or for filing a complaint
There are two ways to connect with KPWA for these items:
- Call Member Services.
Phone: 1-888-901-4636, Monday through Friday, 8 a.m. to 6 p.m.
TTY: 1-866-648-1928
TRS: 711
Medicare members: Call 1-800-581-8252, Monday through Friday, 8 a.m. to 6 p.m. -
Complete an online form.
For concerns about access to services or difficulty finding a provider
- Contact KPWA at 1-866-648-1928, Monday through Friday, 8 a.m. to 6 p.m., or 1-800-297-6877 after hours.
- Medicare members call 1-800-581-8252, Monday through Friday, 8 a.m. to 6 p.m.
- If you need immediate help, call 1-888-287-2680, Monday through Friday, 8 a.m. to 5 p.m. or 1-800-297-6877 after hours.
Premera Medicare Supplement Plan
- Contact Premera
-
Call Premera at 1-800-817-3049
TTY: 1-800-842-5357
Uniform Medical Plan (UMP) Plans
- Resources and access to treatment
-
- Member resources
- Case management. If you are looking to get help with a mental health or substance use concern, the first step is to contact UMP customer service and inquire about case management.
- myStrength: myStrength is a self-guided health and resiliency online tool clinically proven to improve emotional health. This secure resource is available 24 hours a day, 7 days a week to members ages 13 and over at no cost. myStrength’s interactive and activity-based tools are personalized to you and address conditions such as depression, anxiety, stress, substance use disorders, and chronic pain. Visit the myStrength website to sign up and learn more.
- Quartet: Quartet matches members (ages 18 and older who reside and are seeking care in Washington State) to in-person and telemedicine behavioral health providers who are in the plan’s network and offer an array of behavioral health services, including, but not limited to, mental health counseling, substance use disorder, and psychiatry services. UMP members can sign up, and get matched to a provider, through visiting the Quartet website. Medicare members will need to check that providers accept Medicare.
- Doctor on Demand: UMP plans include telemedicine powered by Doctor On Demand. You can talk to any of Doctor On Demand’s board-certified physicians, licensed counselors and psychiatrists any time by video chat using your computer or the app, 24 hours a day, 7 days a week, 365 days a year. Register with Doctor On Demand now so that when you actually need care, you're ready. You can activate Doctor On Demand through your Regence account or by downloading the app for iOS, Android, or Windows.
- Find providers
-
Visit one of UMP's online provider directories.
- Find a network pharmacy
- FAQs
-
Who should I contact if I need more information or do not think I am receiving the help I need?
Contact UMP customer service who will engage their Behavioral Health Care Management team and transition you to a clinician who can better support you. Customer Service will also have the support of Quartet, including the ability to transfer you to the Quartet team.
Where do I find more information about my prescription drug benefits?
Learn more about your UMP prescription drug benefits.
- Contact UMP
-
Questions to help guide the conversation with customer service
Before you contact UMP customer service, review these questions.
- Is this for an adult or a child?
- Do you prefer virtual or in person visits?
- What are your provider preferences (gender, language, geography, etc.)?
- What are the first steps you need to take?
- What types of providers are available?
- Do you want a provider with experience working with the LBGTQ community or someone of your background?
For concerns about access to services or difficulty finding a provider
- Contact UMP customer service (Medical benefits)
Phone: 1-888-849-3681
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Medicare members will need to check that providers accept Medicare.
All of UMP's customer service representatives have been certified in mental health first aid to better assist members with sensitive information.
For questions on prescription drug coverage or assistance finding a network pharmacy
- Contact Washington State Rx Services (Prescription drugs)
Phone: 1-800-361-1611
TRS: 711
Business hours: Monday through Friday 7:30 a.m. to 5:30 p.m. (Pacific).
UnitedHealthcare
- Resources and access to treatment
- Find providers
- FAQs
-
What if my need is urgent?
Call the Substance Use Helpline at 1-855-780-5955. They are available 24/7 to answer your questions, which may include your personal health, care for a family member, coverage, cost of care, and more. They are committed to making it as easy as possible for you to access the services you or your loved one may need. Simply call us anytime, day or night and they'll be here.
- Contact UnitedHealthcare
-
Questions to help guide the conversation with customer service
Before you contact UntedHealthcare's customer service, review these questions.
- Is this for an adult or a child?
- Do you prefer virtual or in person visits?
- What are your provider preferences (gender, language, geography, etc.)
- What are the first steps you need to take?
- What types of providers are available?
- Do you want a provider with experience working with the LBGTQ community or someone of your background?
UnitedHealthcare customer service: 1-800-453-8440 (TRS: 711)
Additional resources for Washington residents
- The National Suicide Prevention Lifeline is a national network of local crisis centers that provide free and confidential emotional support to people in suicidal crisis or emotional distress. The lifeline is available 24/7 at 1-800-273-8255, or connect to the crisis line by texting or calling 988.
- Find Alcoholics Anonymous (AA) meetings in Washington
- The Department of Health Family toolbox
- Athena Forum – upcoming events section
- Washington Mental Health Referral Service for Children and Teens