Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical and dental plans

I need help with … Contact …
  • Kaiser Permanente Northwest benefits

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)

*Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon.

Online: Kaiser Permanente NW for PEBB members
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TTY: 711
Language interpretation services: 1-800-324-8010 (TTY: 711)

Address
500 NE Multnomah St.
Suite 100
Portland, OR 97232-2099

  • Kaiser Permanente Washington benefits

Kaiser Foundation Health Plan of Washington
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)
Online:
Kaiser Permanente WA for PEBB members
Phone: 1-866-648-1928
Medicare members: 1-888-901-4600
TTY: 711 or 1-800-833-6388
Language interpretation services: 1-866-648-1928 (TTY: 711)

Address
601 Union St.
Suite 3100
Seattle, WA 98101-1374

  • Premera Blue Cross benefits

Premera Blue Cross (Medicare Supplement Plan F and Plan G)
Online:
Premera's website (general information, not PEBB specific)
Phone: 1-800-817-3049
TTY: 1-800-842-5357
Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)

Address
PO Box 327
Seattle, WA 98111-0327

  • Uniform Medical Plan (UMP) benefits

Uniform Medical Plan
(Classic, Select CDHP, or UMP Plus, administered by Regence BlueShield)
Online:
UMP website for PEBB
Phone: 1-888-849-3681
TTY: 711
Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific)

UMP Plus–Puget Sound High Value Network
Online:
Puget Sound High Value Network
Phone: 1-855-776-9503
TTY: 711

UMP Plus–UW Medicine Accountable Care Network
Online:
UW Medicine for PEBB members
Phone: 1-855-520-9500
TTY: 711

Address (for medical benefits)
1800 Ninth Avenue
Suite 235
Seattle, WA 98101
1-888-849-3681 (TRS: 711)

Address (for prescription drugs)
PO Box 40168
Portland, OR 97240-0168
1-888-361-1611 (TRS: 711)

UnitedHealthcare benefits

UnitedHealthcare
(UnitedHealthcare PEBB Balance and UnitedHealthcare PEBB Complete)
Online:
UnitedHealthcare for PEBB retirees
Phone: 1-855-873-3268

Address
PO Box 30770
Salt Lake City, Utah 84130-0770

DeltaCare
(administered by Delta Dental of Washington)

Online: DeltaCare for PEBB members
Phone: 1-800-650-1583
Address
400 Fairview N
Suite 800
Seattle, WA 98109-5371

Uniform Dental Plan
(administered by Delta Dental of Washington)

Online: Uniform Dental Plan for PEBB members
Phone: 1-800-537-3406
Address
400 Fairview N
Suite 800
Seattle, WA 98109-5371

Willamette Dental of Washington, Inc.

Online: Willamette Dental Group for PEBB members
Phone: 1-855-4DENTAL (1-855-433-6825)
Address
6950 NE Campus Way
Hillsboro, OR 97124-5611

HealthEquity

Online: HealthEquity for PEBB members
Phone:
Kaiser Permanente CDHP members: 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)

Additional benefits

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

MetLife

Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).

  • Customer support for questions about your account, benefit options, claims, beneficiaries, and billing.
  • 24/7 automated customer support to order forms, confirm coverage, and verify beneficiaries.

The Standard Insurance Company

Phone: 1-800-368-2860

SmartHealth Customer Service (Limeade)

Online: SmartHealth
Email: support@limeade.com
Phone: 1-855-750-8866

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)
Online: VEBA
Phone: 1-888-828-4953

HRA VEBA plan
Online: HRA VEBA
Phone: 1-888-659-8828