If you are displaced or affected by wildfire, all Washington Apple Health and PEBB/SEBB medical plans are allowing prescription refills before the refill date.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

Contact the plans

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical and dental plans

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  • Kaiser Permanente Northwest benefits

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)

*Kaiser Foundation Health Plan of the Northwest offers plans in Clark and Cowlitz counties in Washington and select counties in Oregon.

Online: http://my.kp.org/wapebb/
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TTY: 711
Language interpretation services: 1-800-324-8010 (TTY: 711)

  • Kaiser Permanente Washington benefits
Kaiser Foundation Health Plan of Washington
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)
Phone: 1-866-648-1928
TTY: 711 or 1-800-833-6388
Language interpretation services: 1-866-648-1928 (TTY: 711)
  • Premera Blue Cross benefits

Premera Blue Cross (Medicare Supplement Plan F and Plan G)
www.premera.com (general information, not PEBB specific)
Phone: 1-800-817-3049
TTY: 1-800-842-5357
Language interpretation services: 1-800-817-3049 (TTY: 1-800-842-5357)

  • Uniform Medical Plan (UMP) benefits

Uniform Medical Plan
(Classic, CDHP, or UMP Plus, administered by Regence BlueShield)
Phone: 1-888-849-3681
TTY: 711
Language interpretation services: 1-888-849-3681 (TRS: 711) Monday through Friday: 5 a.m. to 8 p.m.; Saturday: 8 a.m. to 4:30 p.m. (Pacific)

UMP Plus–Puget Sound High Value Network
Phone: 1-855-776-9503
TTY: 711

UMP Plus–UW Medicine Accountable Care Network
Phone: 1-855-520-9500
TTY: 711


(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-650-1583

Uniform Dental Plan
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-537-3406

Willamette Dental Group

Online: www.willamettedental.com/wapebb
Phone: 1-855-4DENTAL (1-855-433-6825)


Online: www.healthequity.com/pebb
Kaiser Permanente CDHP members: 1-877-873-8823 (TRS: 711)
UMP CDHP members: 1-844-351-6853 (TRS: 711)

Additional benefits

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)


Online: MetLife MyBenefits
Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).

  • Customer support for questions about your account, benefit options, claims, beneficiaries, and billing.
  • 24/7 automated customer support to order forms, confirm coverage, and verify beneficiaries.

Standard Insurance Company

Phone: 1-800-368-2860

SmartHealth Customer Service (Limeade)

Online: www.smarthealth.hca.wa.gov
Email: support@limeade.com
Phone: 1-855-750-8866

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)
Online: www.veba.org
Phone: 1-888-828-4953

Online: www.hraveba.org
Phone: 1-888-659-8828