Due to COVID-19, HCA’s lobby is closed. Learn more about HCA's customer service options during the pandemic.
Next steps for new Medicaid providers
Providers new to Apple Health (Medicaid) learn what to expect, how to use ProviderOne and what to do to begin submitting claims.
On this page
Once enrolled, documents are sent to the mailing address provided on your application. Documents include:
- A welcome letter.
- A unique ProviderOne ID assigned to you or your business.
- Billing providers only:
- A Provider Supplemental Information Request form*. The request form must be filled out and returned via email or fax (on the form) in order for your business to gain access to ProviderOne.
* Once approved, ProviderOne Security emails you a temporary password. This gives you access to the ProviderOne billing and claims system as a designated ProviderOne system administrator. Your only function as a ProviderOne system administrator is to set up system users. Only users are able to submit claims in ProviderOne. Please see the step by step instructions for setting up a user in ProviderOne.
Some services require prior authorization (PA) before you can provide the service. Learn how to submit a PA using the step-by-step instructions on our Prior authorization (PA) page.
Billing providers submit all claims through ProviderOne. Use the following resources to learn how to use ProviderOne to submit a claim:
- ProviderOne Billing and Resource Guide (general user guide for submitting claims in ProviderOne)
- Provider rates and billing guides (service billing instructions and fee schedules)
All claims for eligible services are submitted and paid through ProviderOne.
If you need help with your login, password or administering your ProviderOne account, contact ProviderOne Security for support.
We provide online learning materials and webinars to help you get up-to-speed using ProviderOne.
Phone: 1-800-562-3022, ext. 16137
Phones are open: Tuesdays and Thursdays from 7:30 a.m. to 4:30 p.m. (Closed from noon to 1 p.m.)
Phones are closed: Mondays, Wednesdays, and Fridays.