HCA’s lobby is now open for walk-in customer service. Learn about customer service options.


The Washington State Health Care Authority (HCA) provides whole-person care—integrating physical health and behavioral health services for better results and healthier residents. 

Increasing access for all

HCA is committed to making sure everyone is able to access the services and programs we provide. Our efforts to increase accessibility include:

Language assistance services are available to HCA customers free of charge. This includes:

  • Bilingual employees
  • Over-the-phone and in-person interpreters for communicating with HCA
  • In-person spoken and sign language interpreters when attending a health care appointment
  • Assisted listening devices
  • Materials available in large print and braille, and translation of printed materials

Find what you need

The Health Care Authority is committed to providing web information and services accessible to people with disabilities. To achieve this we follow WCAG 2.0 guidelines and monitor our compliance on a regular basis.

If you find something on this site is not working, or does not comply with WCAG 2.0 guidelines for accessibility, please contact the information technology accessibility coordinator.

Web Accessibility Transition Plan

We are committed to providing you with a website that conforms to the Worldwide Web Consortium’s Web Content Accessibility Guidelines (WCAG 2.0 standards, Levels A, AA, and where possible, AAA).

HCA's Web Accessibility Transition Plan guides us as we continually improve our site, ensuring adherence to WCAG 2.0 standards in:

  • HTML code
  • Webpage content
  • Documents and files (PDF, Word, Excel, and PowerPoint)

HCA is committed to providing equal opportunities for employment. Employees with disabilities are fully supported at HCA. An employee may request and receive reasonable accommodation in all aspects of employment, including but not limited to: application, hiring, advancement, discharge, compensation, training, and other terms, conditions, and privileges of employment.

What if I need accessibility services to do my job, or to apply for a job at HCA?

Job announcements are located on the HCA Careers webpage. If you need assistance to complete the application process, contact the HCA human resources office:

Read about how HCA goes ‘above and beyond’ for employees with disabilities.

Our Cherry Street Plaza building is fully accessible:

  • The entrances and routes are accessible for wheelchairs and scooters
  • Parking areas include accessible parking spaces
  • Restrooms are accessible

If you need to visit the HCA for a public meetings or an appointment, please contact the meeting organizer in advance to arrange for a reasonable accommodation if needed.



Request for accommodations
1-855-682-0787 (toll free)
TRS: 711