ProviderOne services card and health plan card

To explain the ProviderOne services card mailed from the Health Care Authority and the health plan card mailed from an individual’s selected health or managed care plan.

ProviderOne services card

Each family member enrolled in Apple Health gets a ProviderOne Card. Your ProviderOne services card is activated while you are eligible for Apple Health. The card includes your name and client ProviderOne number which ends with a "WA" and stays with you for life when you are eligible and receive Apple Health. This number is needed to receive health-related medical services. You may also need to show a picture identification (ID) or provide other information to prevent unauthorized use of the card. Your providers will verify your eligibility for medical services based on client identification or ProviderOne number.

If you lose your ProviderOne services card:

1. Call Apple Health Customer Service at 1-800-562-3022 and follow the voice response prompts to ask for a new services card. 
2. If you have access to the Washington Healthplanfinder app you can access a digital card.
3. Request a card through the online client portal.
4. Request a change online - Select the topic "Services Card"

You may still be able to receive medical services while waiting for a replacement care.
Your provider will need your name and your date of birth to verify your Apple Health enrollment.

Health plan card

The health plan you enroll in will also send you an ID card. This card may include:

• Your name and date of birth
• Client or Medicaid ID# (ends with WA)
• Member ID#
• Subscriber ID#
• Group#
• Primary care provider information

 You should have both your ProviderOne services card and your health plan ID card to:

• Get health care services.
• Make, cancel, or check appointments.
• Order or pick up prescriptions.

Please call your health plan’s customer service number if any information on the card they send you is wrong, the card is lost, stolen, or needs to be replaced.

The phone numbers for the five managed health care plans are:

• Community Health Plan of Washington (CHPW) 1-800-440-1561
• Coordinated Care of Washington (CCW) 1-877-644-4613
• Molina Healthcare of Washington (MHW) 1-800-869-7165
• UnitedHealthcare Community Plan of Washington (UHC) 1-877-542-8997
• Wellpoint (WLP) 1-833-731-2167

For more information about the ProviderOne services card and health plan card, including replacement options, see the First Timers' Guide to Washington Apple Health (Medicaid).