ProviderOne Billing and Resource Guide
A complete guide for using ProviderOne.
On this page
The ProviderOne Billing and Resource Guide gives step-by-step instruction to help provider billing staff:
- Find client eligibility for services.
- Bill in a timely fashion.
- Receive accurate payments for covered services.
The guide is intended to:
- Strengthen the current instructions that apply to nearly all types of providers.
- Respond to provider requests for more step-by-step reference materials for ProviderOne.
As of October 1, 2016, all Apple Health (Medicaid) providers (excluding Tribal billing offices) are required to submit electronic claims for Apple Health (Medicaid) services.
Providers may seek approval to submit paper claims if they are in a temporary or long-term situation outside of their control that precludes submission of claims electronically. If you feel you may qualify, review the Request a Waiver from Electronic Billing form for the criteria.
Please review the Elimination of Paper Claims frequently asked questions (FAQ) for more information. For questions not answered in the FAQ, please contact the HCA Customer Service Center at 1-800-562-3022.
As of October 1, 2016, the ProviderOne Billing and Resource Guide no longer contains references to paper claim billing. It is now focused solely on electronic claim submission.
The appendixes below are included in the complete guide. They are presented here for your convenience.
Appendix C - Managed care organizations (MCOs)
Appendix D - Casualty claims and health insurance claims
Appendix E - Benefit services packages
Appendix G - How to check status of an authorization
Appendix H - Cover sheets for backup documentation
Appendix I - Taxonomy and ProviderOne
Appendix J - Medicare crossover claim payment methodology
Appendix K - Checking claim status with IVR
Appendix L - Checking warrants with IVR
Use the provider billing guides and rates and fee schedules as companions to the billing and resource guide. You will use these regularly as you submit your claims.