Transportation services (non-emergency)

Find information about non-emergency transportation for covered medical services for individuals receiving Apple Health coverage.

Transportation services (non-emergency)

Health Care Authority (HCA) covers non-emergency medical transportation for eligible clients to and from covered services through contracted brokers. The brokers arrange and pay for trips for qualifying clients. Currently, eligible clients are those in Apple Health (Medicaid and CHIP) and other state-funded medical assistance programs that include a transportation benefit. Transportation may be authorized for individuals who have no other means to access medical care.

The most common types of transportation available include: public transit bus, gas vouchers, client and volunteer mileage reimbursement, taxi, wheelchair van or accessible vehicle, commercial bus and air, and ferry tickets.

Eligibility Requirements

To qualify for transportation assistance you must:

  • Have a current ProviderOne services card.
  • Have no other way to reach your medical appointment.
  • Ensure that the appointment is covered by your Apple Health program.

Requesting transportation assistance

Contact the transportation broker for your county. The transportation broker will arrange the most appropriate type of transportation to the closest medical provider offering the type of service you need.

Be sure you have the following information available when requesting transportation services:

  • Your ProviderOne services card
  • Your complete pick-up address
  • The name and phone number of your medical provider
  • Exact appointment date and time
  • The type of health care appointment (i.e. dialysis, OB, dental, etc.)
  • Your return time, if known

We recommend that you contact the transportation broker at least 7-14 days in advance of your health care appointment. Giving your transportation broker advanced notice may increase the likelihood a ride can be found for you. If your request is made less than two business days before your appointment, the transportation broker may ask you to try and reschedule your medical appointment, as transportation resources are limited and may not be available.

Transportation broker directory

County Broker Phone FAX
Adams Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Asotin Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Benton People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085
Chelan People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085
Clallam Paratransit Services (360) 377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
Clark Human Services Council (360) 694-9997
1-800-752-9422 (Option 2)
(360)694-1446
Columbia People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085
Cowlitz Human Services Council (360) 694-9997
1-800-752-9422 (Option 2)
(360)694-1446
Douglas People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085
Ferry Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Franklin People for People (509) 248-6793
1-800-233-1624
TDD/TTY:800-606-1302
(509) 574-5085
Garfield Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Grant Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Grays Harbor Paratransit Services (360) 377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
Island Northwest Regional Council/Area Agency on Aging 1-800-860-6812 (360) 734-5476
Jefferson Paratransit Services (360) 377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
King Hopelink 1-800-923-7433
TDD/TTY: 1-800-246-1646
To cancel a ride or check on Status: 800-595-2172
(425) 644-9447
Kitsap Paratransit Services (360) 377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
Kittitas People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085
Klickitat Human Services Council (360) 694-9997
1-800-752-9422 (Option 2)
(360)694-1446
Lewis Paratransit Services (360) 377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
Lincoln Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Mason (North) Paratransit Services (360) 377-7007
1-800-756-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
 
Mason (South) Paratransit Services (360) 377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
Okanogan People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085
Pacific Paratransit Services (360) 377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
Pend Oreille Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Pierce Paratransit Services (360) 377-7007
1-800-925-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
San Juan Northwest Regional Council/Area Agency on Aging 1-800-860-6812 (360) 734-5476
Skagit Northwest Regional Council/Area Agency on Aging 1-800-860-6812 (360) 734-5476
Skamania Human Services Council (360) 694-9997
1-800-752-9422 (Option 2)
(360)694-1446
Snohomish Hopelink 1-855-766-7433
TDD/TTY: 1-800-246-1646
To cancel a ride or check on Status: 1-888-913-2172
(425) 644-9447
Spokane Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Stevens Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Thurston Paratransit Services (360) 377-7007
1-800-846-5438
TDD/TTY: 1-800-934-5438
(360) 377-1528
Wahkiakum Human Services Council (360) 694-9997
1-800-752-9422 (Option 2)
(360)694-1446
Walla Walla People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085
Whatcom Northwest Regional Council/Area Agency on Aging (360) 738-4554
1-800-860-6812
(360) 734-5476
Whitman Special Mobility Services (509) 534-9760
1-800-892-4817
TDD/TTY: (509) 534-8566 or 800-821-7167
(509) 534-6980
1-888-829-9915
Yakima People for People (509) 248-6793
1-800-233-1624
TDD/TTY: 800-606-1302
(509) 574-5085

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