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Find a UMP Plus provider by searching the network you are enrolled in (or considering enrolling in):
By using your network’s search, you can find:
- Network primary care providers, such as family practice, adult medicine, or women’s health.
- Network specialty providers, such as a cardiologists, dermatologists, or allergists.
- Ancillary providers, such as a chiropractors, mental (behavioral) health providers, or physical therapists.
- Network facilities, such as hospitals or clinics.
To learn more about each provider type, visit UMP Plus provider information.
For help finding a provider, call UMP Customer Service at 1-888-849-3681 (TRS: 711) or call your network:
- PSHVN: 1-855-776-9503
- UW Medicine ACN: 1-855-520-9500 (TRS: 711)
You may see a provider who is contracted with Regence but does not participate in the core or support networks, for such services as Applied Behavior Analysis (ABA) Therapy, family planning services, and transgender health services.
If you need help finding providers who perform these services, call UMP Customer Service at 1-888-849-3681 (TRS: 711). See "Other providers" in your certificate of coverage (PSHVN or UW Medicine ACN) for a complete list of services that fit into this category.
For emergency care, you may see any provider, regardless of network status, and the plan pays at the network rate. You may also have an emergency room copayment. However, if you see an out-of-network provider, they may balance bill you.
You can find more information about emergency room visits on the summary of benefits webpage under “Emergency room.”
To find an urgent care facility, use the Regence provider search for your network or call UMP Customer Service at 1-888-849-3681 (TRS: 711).
UMP Customer Service
Online: Your Regence account
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Puget Sound High Value Network
Business hours: Monday through Friday 6:30 a.m. to 8 p.m. and Saturday 7 a.m. to 6 p.m. (Pacific)
UW Medicine Accountable Care Network
Business hours: Monday through Friday 6:30 a.m. to 8 p.m.; Saturday 7 a.m. to 8 p.m.; and Sunday 8 a.m. to 5 p.m. (Pacific)