Find providers

Find UMP Classic and UMP CDHP preferred providers

If you are not sure whether a provider is preferred, call UMP Customer Service at 1-888-849-3681 (TRS:711) or call the provider directly. For urgent care facilities, make sure you ask the facility whether a UMP preferred provider is available. These facilities may have a rotating staff that changes frequently.

Note: UMP does not cover most dental services. Search for dental providers through the PEBB Program.

Alert: Because UMP is actively recruiting Applied Behavior Analysis (ABA) Therapy agencies and providers, please call UMP Customer Service 1-888-849-3681 (TRS: 711) for help finding an ABA Therapy provider. They can also help you find providers who can diagnose autism or confirm an autism diagnosis. If a preferred provider is not available in your area, you may request that a case manager contact you to assist with the next steps in seeking coverage.

Why choose a preferred provider?

When you see a preferred provider:

  • You pay less: 15 percent of the plan allowed amount for most  covered services after you pay your medical deductible.
  • You pay nothing for covered preventive care services and covered immunizations. 
  • You will not have to file a claim if UMP is your primary coverage.
  • These providers cannot bill you for charges that exceed the plan's allowed amount (called balance billing).

Alert: Some providers are  preferred at one practice location but not another. Please call UMP Customer Service at 1-888-849-3681 (TRS: 711) if you have any questions about the network status of a provider at a specific location.

What is a covered provider type?

The plan pays for covered services only when performed by covered provider types working within the scope of their license(s). When a facility charges facility fees, the services must be covered services and within the scope of the facility's license to be covered.

All preferred providers are covered provider types. Click on "Covered provider types" below for a full list.

If you see an out-of-network provider who is not a covered provider type, the plan will not pay for any of the services you received. You will be responsible for all charges. As with all noncovered services, any payments you make to a noncovered provider type will not count toward your medical deductible or medical out-of-pocket limit.

Provider specialty type code Provider specialty type name
ARNP Advanced registered nurse practitioner
AUD Audiologist
BCBA Licensed behavior analyst
CGC Licensed genetics counselor
CN Certified nutritionist
CNM Certified nurse midwife
CRNA Certified registered nurse anesthetist
DC Chiropractic physician
DDS or DMD Dentist
DO Osteopathic physician
DPM Podiatric physician
EAMP East Asian medicine practitioner
LAC Acupuncturist
LCSW Licensed clinical social worker
LM Licensed midwife
LMFT Licensed marriage and family therapist
LMHC Licensed mental health counselor
LMP Licensed massage practitioner
MD/DO Physician
ND Naturopathic physician
OD Optometric physician
OT Occupational therapist
PA Licensed physician assistant/physician assistant certified
PharmD Pharmacist
PhD, PsyD, EdD Psychologist
PT Physical therapist
RD Registered dietitian
RN Licensed registered nurse
SLP Speech language pathologist

What is a primary care provider, and why should I choose one?

A primary care provider is a physician, nurse practitioner, or physician assistant who helps you receive preventive care such as covered immunizations, well-child visits for your children, cancer screenings (e.g., breast, cervical, prostate) and can help coordinate care for you when you need to see specialists.  

You are not required to choose a primary care provider, but doing so may be helpful. Read your certificate of coverage to learn more. To find a primary care provider in your area, use the provider search.

Do I need a referral to see specialists?

No, you do not need a referral from the plan to see a specialist for most services. However, you will save money by seeing preferred providers, especially for preventive services. See "Why choose a preferred provider?" above for details.

Contact

UMP Customer Service
Online: 
Your Regence account
Phone: 1-888-849-3681
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)