Find a network pharmacy
Washington State Rx Services has a large network of retail pharmacies. You can use any pharmacy, but you will save money if you use a network pharmacy. You pay only your cost share and the network pharmacy sends the claim to the plan for you.
Many network retail pharmacies have vaccination pharmacists who are able to administer covered preventive immunizations at no cost to you. Visit the Find drugs page to learn more about vaccinating pharmacies or call Washington State Rx Services at 1-888-361-1611 (TRS: 711).
Tip: If you take an ongoing prescription drug and purchase between an 84- to 90-day supply, you may be able to save money by using a Choice90Rx network pharmacy or the UMP mail-order pharmacy. To find one, search for a network pharmacy (above) or call Washington State Rx Services at 1-888-361-1611 (TRS: 711).
You may use Postal Prescription Services (PPS), the plan's only mail-order pharmacy, to purchase your prescriptions. Call PPS at 1-800-552-6694 or Washington State Rx Services at 1-888-361-1611 (TRS: 711) for more information about mail order.
To get started:
- Create an online account or call PPS at 1-800-552-6694 to set up an account.
- Mail your prescription to PPS. Your provider can also electronically send or fax your prescription. Only providers can fax in a prescription. Prescriptions faxed must:
- Be faxed from your provider's office to 1-800-723-9023.
- Be on the provider's letterhead.
- Include the patient's name, address, phone number, plan ID number, and date of birth.
Refills can be ordered through your online PPS account or by calling PPS directly. Prescriptions are usually delivered within 7 to 10 days after the pharmacy receives your prescription.
When using PPS, the same cost share, preauthorization requirements, and limits on coverage apply as for prescription drugs purchased at retail network pharmacies.
Read FAQs about PPS on their website, including how to fill prescriptions or update your account.
Some things to keep in mind when using PPS:
- PPS cannot ship outside of the United States.
- UMP does not cover other mail order pharmacies outside of PPS if UMP is your primary insurance. If UMP is your secondary insurance, you may use another mail order pharmacy.
- If there is a shortage of a specific drug that PPS cannot control, and it doesn’t have the quantity you ordered, PPS will contact you to discuss your options for obtaining your prescription(s).
- Some durable medical equipment items are not available through PPS. You will need to get them through a network retail pharmacy or preferred durable medical equipment provider.
You can purchase your prescriptions (except specialty drugs) at a non-network pharmacy, but you’ll pay more if you do. You don't get the plan discount and you will need to submit your own claim to Washington State Rx Services for reimbursement. Read the "Non-network–retail or mail-order" section of your plan's certificate of coverage (UMP Classic, UMP Plus PSHVN, UMP Plus UW Medicine ACN) to learn more.
Washington State Rx Services (network pharmacies)
Online: Your pharmacy account
Business hours: 24 hours a day, 7 days a week
Postal Prescription Services (network mail-order pharmacy)
Online: Your PPS account
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)
Ardon Health (network specialty drug pharmacy)
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to noon (Pacific)