Access your claims history
Your medical and prescription drug claims history may be helpful to you for tax purposes and reimbursement from your Medical Flexible Spending Arrangement (FSA).
Online: Your Regence account
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)
Use your Regence account to:
- View your claims, including year-to-date expenses and the dates Regence received and processed your claims.
- View your Explanations of Benefits. These statements include details about the medical services you received, the amount applied toward your deductible, how much the plan paid, and the amount you owe.
Alert: Providers are not required to submit claims immediately. The deadline to submit a claim is 12 months after the date of service. Claims not yet submitted by your provider will not show on your Regence account or your claims history.
Prescription drug expenses
Online: Your pharmacy account
Business hours: 24 hours a day, 7 days a week
Use your pharmacy account to:
- Get your prescription claims history.
- View your benefits and claims information.