Access coverage while traveling

Find out how UMP covers services outside the state of Washington and outside the United States (U.S.).

For more information, UMP Classic and UMP CDHP members should read the "Services received outside the U.S." section. UMP Plus members should read the "Services received outside the service area" section in your plan's certificate of coverage.

To get an international claim form and submit claims electronically, log in to BlueCard.

BlueCard (Global Core)

Coverage available outside the U.S.

The plan covers the same benefits as described in your plan's certificate of coverage that are received outside the U.S. when the services are: 

Alert: UMP does not cover prescription drugs ordered through mail-order pharmacies located outside the U.S. See the "Drugs purchased outside the U.S." section of your certificate of coverage for more information.

Tips for receiving care outside the U.S.

  • Always carry your UMP ID card.
  • If you need emergency medical care, go to the nearest hospital.
  • If you are admitted to the hospital, call the BlueCard Service Center at 1-800-810-2583 to notify the plan of your admission.
  • For non-emergency medical care outside the U.S., call the BlueCard Service Center to help you find a provider for the care you need.

Find a provider 

Traveling in the U.S.

When you are traveling in the U.S. and need care, you can find a preferred (network for UMP Plus) provider by:

Traveling outside the U.S.

Under BlueCard (Global Core), you have access to preferred (network for UMP Plus) providers worldwide.

To find a contracted provider outside the U.S.:

UMP Classic and UMP CDHP: Paying for care outside the U.S.

Inpatient services at a BlueCard contracted hospital

When you receive inpatient care at a hospital contracted with BlueCard (Global Core), you will pay your normal out-of-pocket costs, such as deductible, copayment, coinsurance, and any services not covered by the plan. Contracted hospitals will verify your benefits and eligibility with BlueCard and the hospital will submit a claim on your behalf. You will pay the provider after the plan processes the claim.

Services at a noncontracted hospital

When you receive services at a hospital not contracted with BlueCard, you pay the hospital at the time of service. To receive reimbursement from the plan for covered services, you must submit an international claim with an itemized bill from the hospital to the BlueCard Service Center. You may ask the noncontracted hospital if they will submit a claim on your behalf. Log in to BlueCard to get an international claim form and submit claims electronically.

Outpatient and professional provider services

If you receive outpatient care outside the U.S., you pay the facility or professional provider at the time of service. To receive reimbursement from the plan for covered services, you must submit an international claim to the BlueCard Service Center. Covered services by BlueCard contracted providers are reimbursed at the network rate. Log in to BlueCard to get an international claim form and submit claims electronically.

For UMP Plus: paying for care outside the service area

The table below shows the medical coverage available to you outside the UMP Plus service area in Washington State, in the rest of the U.S., and worldwide. 

 

In Washington State 

In the U.S. (except Washington State) 

Outside the U.S.

Emergency room

Covered at 85 percent

Covered at 85 percent

Covered at 85 percent

Urgent care

Covered at 85 percent for network
providers and 50 percent for
out-of-network providers.

Covered at 85 percent for network
​providers and 50 percent for
out-of-network providers.

Covered at 85 percent for network
​providers and 50 percent for
out-of-network providers.

All other services

Covered at 85 percent for network
​providers and 50 percent for
out-of-network providers.

Covered at 50 percent

Covered at 50 percent

Note: If you see an out-of-network provider, the provider may balance bill you.

Claims for services outside the U.S.

For all claims submitted either by the member or by the provider, Regence works with the BlueCard Service Center to translate claims, services, and account for currency differences. Specific services, charges, drugs and dosage must be documented, and itemized.

If you have questions about submitting a claim for services outside the U.S., call UMP Customer Service at 1-888-849-3681 (TRS: 711).

Contact

BlueCard (Global Core)
Online: www.bcbsglobalcore.com
Phone: 1-800-810-2583, or collect 1-804-673-1177

UMP Customer Service
Phone: 1-888-849-3681
TRS: 711
Business hours: Monday-Friday 5 a.m. to 8 p.m. Pacific Time (PT) and Saturday 8 a.m. to 4:30 p.m. PT