Uniform Medical Plan (UMP)

Contact UMP

Are you concerned with how a claim was handled? Learn more.

About complaints and appeals

For questions about medical benefits

Uniform Medical Plan

Phone: 1-888-849-3681
TRS: 711
Business hours: Monday–Friday 5 a.m. to 8 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Pacific Time (PT)

TIP: To obtain a UMP document in another format (such as Braille or audio), call 1-888-849-3681 (TRS: 711).

UMP Plus networks

Puget Sound High Value Network

Phone: 1-855-776-9503
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. PT; Saturday 7 a.m. to 6 p.m. PT

UW Medicine Accountable Care Network

Phone: 1-855-520-9500
TRS: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. PT; Saturday 7 a.m. to 8 p.m. PT; Sunday 8 a.m. to 5 p.m. PT

Centers of Excellence (COE) Program (for UMP Classic and UMP CDHP members)

Premera Blue Cross

Phone: 1-855-784-4563
TRS: 711
Business hours: Monday-Friday 7 a.m. to 5 p.m.

For more information, visit the Centers of Excellence (COE) Program webpage.

For questions about prescription drugs

Washington State Rx Services

Phone: 1-888-361-1611
TRS: 711
Business hours: customer service is available 24 hours a day, 7 days a week

Network mail-order pharmacy: Postal Prescription Services (PPS)

Phone: 1-800-552-6694
Fax (for providers only): 1-800-723-9023
Business hours: Monday-Friday 6 a.m. to 6 p.m. PT; Saturday 9 a.m. to 2 p.m. PT

Mailing address for prescription orders:
Postal Prescription Services
PO Box 2718
Portland, OR 97208-2718

Specialty drugs: Ardon Health

Phone: 1-855-425-4085
Business hours: Monday-Friday 8 a.m. to 7 p.m. PT; Saturday 8 a.m. to noon PT
Fax: 1-855-425-4096

(Providers only) To request preauthorization for prescription drugs:
1-888-361-1611 (TRS: 711)
Fax 1-800-207-8235

To submit paper claims:
Washington State Rx Services
Attn: Pharmacy Claims
PO Box 40168
Portland, OR 97240-0168
Fax 1-800-207-8235

To send appeals or complaints for prescription drugs:
Washington State Rx Services
Attn: Appeals
PO Box 40168
Portland, OR 97240-0168
Fax 1-866-923-0412

UMP CDHP: Health Savings Account

HealthEquity

Phone: 1-877-873-8823
Business hours: customer service is available 24 hours a day, 7 days a week

Medicare retirees

If you have questions about... Contact...
  • What Medicare covers
  • Your Medicare deductibles, coinsurance, or premiums
  • Whether Medicare has processed your claim
  • How Medicare processed your claim
Medicare
1-800-MEDICARE (1-800-633-4227)
www.medicare.gov
www.MyMedicare.gov
  • What UMP covers
  • Your UMP copays, coinsurance, and deductible amounts
  • How UMP processed your claim (after Medicare did)
UMP Customer Service
1-888-849-3681
or log in at regence.com
  • UMP premiums (including forms to deduct premiums from your bank account)
  • Address changes
  • Adding or removing dependents on your account
  • Changing your PEBB medical insurance coverage
The PEBB Program
1-800-200-1004
the PEBB Program home page
  • Whether your claim has been submitted to Medicare
  • If the Patient Responsibility dollar amount on your UMP Explanation of Benefits doesn't match your doctor's bill
Your doctor's billing office

Eligibility and enrollment

PEBB Program (secure login is required)

Phone: 1-800-200-1004 (TRS: 711)
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m. PT

Address or name changes

Employees

Contact your personnel, payroll, or benefits office. You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. However, name changes can be done only through your personnel, payroll, or benefits office.

Retirees and COBRA or continuation coverage members

Phone: 1-800-200-1004 (TRS: 711)
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m. PT

For providers

Contact Regence BlueShield or visit the UMP provider portal.
Phone: 1-888-849-3682 (TRS: 711)