Uniform Medical Plan (UMP)

Contact UMP

Find contact information for medical benefits, prescription drugs, Medicare, Health Savings Accounts, and more.

Need help with complaints or paper claims? Visit Complaints and appeals procedures and Submitting a claim for more contact information.

Who to contact

I need help with ...

Contact ...

  • Benefit questions

UMP Customer Service
Online: 
Your Regence account
Phone: 1-888-849-3681
TRS: 711
Business hours: Monday through Friday 5 a.m. to 8 p.m. and Saturday 8 a.m. to 4:30 p.m. (Pacific)

  • Questions related to finding UMP Plus providers

UMP Plus networks

Puget Sound High Value Network
Phone: 1-855-776-9503
Business hours: Monday through Friday 6:30 a.m. to 8 p.m. and Saturday 7 a.m. to 6 p.m. (Pacific)

UW Medicine Accountable Care Network
Phone: 1-855-520-9500
TRS: 711
Business hours: Monday through Saturday 7 a.m. to 7 p.m. (Pacific)

Questions about:

  • Knee and hip replacement
  • Spine care

Non-Medicare UMP Classic and UMP CDHP members only 

Centers of Excellence (COE) Program 

Premera Blue Cross
Phone: 1-855-784-4563
TRS: 711
Business hours: Monday through Friday 7 a.m. to 5 p.m. (Pacific)

For more information, visit the Centers of Excellence (COE) Program webpage.

Tip: To obtain a UMP document in another format (such as Braille or audio), call UMP Customer Service at 1-888-849-3681 (TRS: 711).

Contact:

HealthEquity
Phone: 1-877-873-8823
TRS: 711
Business hours: 24 hours a day, 7 days a week

I need help with ...

Contact ...

  • Regular prescriptions

Washington State Rx Services
Online:
Your pharmacy account
Phone: 1-888-361-1611
TRS: 711
Business hours: 24 hours a day, 7 days a week

  • Network mail-order pharmacy

Postal Prescription Services (PPS)
Online: Your PPS account
Phone: 1-800-552-6694
Fax (for providers only): 1-800-723-9023
Business hours: Monday through Friday 6 a.m. to 6 p.m. and Saturday 9 a.m. to 2 p.m. (Pacific)

Mailing address for prescription orders:
Postal Prescription Services
PO Box 2718
Portland, OR 97208-2718

  • Specialty drugs

Ardon Health
Phone: 1-855-425-4085
TRS:
Fax (for providers only): 1-855-425-4096
Business hours: Monday through Friday 8 a.m. to 7 p.m. and Saturday 8 a.m. to 12 pm (Pacific)

I need help with ... Contact ...
  • What Medicare covers
  • My Medicare deductibles, coinsurance, or premiums
  • Whether Medicare has processed my claim
  • How Medicare processed my claim

Medicare
Phone: 1-800-MEDICARE (1-800-633-4227)
TTY: 1-877-486-2048
Online: Medicare.gov or MyMedicare

  • What UMP covers
  • My UMP copays, coinsurance, and deductible amounts
  • How UMP processed my claim (after Medicare did)
UMP Customer Service
Online:
Your Regence account
Phone: 1-888-849-3681
TRS: 711
  • UMP premiums (including forms to deduct premiums from my bank account)
  • Address changes
  • Adding or removing dependents on my account
  • Changing my PEBB medical insurance coverage
The PEBB Program
Online:
Contact the PEBB Program
Phone: 1-800-200-1004
TRS: 711
  • Whether my claim has been submitted to Medicare
  • A Patient Responsibility dollar amount on my UMP Explanation of Benefits doesn't match my doctor's bill
Your doctor's billing office

Employees

Contact your personnel, payroll, or benefits office. You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. However, name changes can be done only through your personnel, payroll, or benefits office.

Retirees and continuation coverage members

PEBB Program
Phone: 1-800-200-1004
TRS: 711
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m. (Pacific)

Contact:

PEBB Program (secure login is required)
Phone: 1-800-200-1004
TRS: 711
Business hours: Monday through Friday, 8 a.m. to 4:30 p.m. (Pacific)

I need help with ...

Contact ...

  • Plan questions

Regence BlueShield or visit the UMP provider portal
Phone: 1-888-849-3682
TRS: 711

  • Requesting preauthorization for prescription drugs

Phone: 1-888-361-1611
TRS: 711
Fax: 1-800-207-8235