Uniform Medical Plan (UMP)

Contact UMP

Are you concerned with how a claim was handled? Learn more.

About complaints and appeals

For questions about medical benefits

Uniform Medical Plan (Regence)

Phone: 1-888-849-3681
TTY: 711
Business hours: Monday–Friday 7 a.m. to 5 p.m. Pacific Time (PT)

To obtain any UMP publication in another format (such as Braille or audio): Call 1-888-849-3681. For TTY, dial 711 (for deaf, hard of hearing, or speech impaired).

UMP Plus networks

Puget Sound High Value Network

Phone: 1-855-776-9503
TTY: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. PT; Saturday 7 a.m. to 6 p.m. PT

UW Medicine Accountable Care Network

Phone: 1-855-520-9500
TTY: 711
Business hours: Monday-Saturday 6:30 a.m. to 8 p.m. PT; Sunday 8 a.m. to 5 p.m. PT

Center of Excellence (COE) Program for knee and hip replacement (for UMP Classic and UMP CDHP members)

Premera Blue Cross

Phone: 1-855-784-4563
Business hours: 7 a.m. to 5 p.m. Monday - Friday

For questions about prescription drugs

Washington State Rx Services

Phone: 1-888-361-1611
TDD: 1-800-433-6313
Business hours: customer service is available 24 hours a day, 7 days a week

Network mail-order pharmacy: Postal Prescription Services (PPS)

Phone: 1-800-552-6694
Fax (for providers only): 1-800-723-9023
Business hours: Monday-Friday 6 a.m. to 6 p.m. PT; Saturday 10 a.m. to 2 p.m. PT

Mailing address for prescription orders:
Postal Prescription Services
PO Box 2718
Portland, OR 97208-2718

Specialty drugs: Ardon Health

Phone: 1-855-425-4085
Business hours: Monday-Friday 7 a.m. to 7 p.m. PT; Saturday 8 a.m. to Noon PT
Fax: 1-855-425-4096

To request preauthorization for prescription drugs (providers only):
1-888-361-1611
Fax 1-800-207-8235

To submit paper claims:
Washington State Rx Services
Attn: Pharmacy Claims
PO Box 40168
Portland, OR 97240-0168
Fax 1-800-207-8235

To send appeals or complaints for prescription drugs:
Washington State Rx Services
Attn: Appeals
PO Box 40168
Portland, OR 97240-0168
Fax 1-866-923-0412

UMP CDHP: Health Savings Account

HealthEquity

Phone: 1-877-873-8823

Medicare retirees

If you have questions about... Contact...
  • What Medicare covers
  • Your Medicare deductibles, coinsurance, or premiums
  • Whether Medicare has processed your claim
  • How Medicare processed your claim
Medicare
1-800-MEDICARE (1-800-633-4227)
www.medicare.gov
www.MyMedicare.gov
  • What UMP covers
  • Your UMP copays, coinsurance, and deductible amounts
  • How UMP processed your claim (after Medicare did)
UMP Customer Service
1-888-849-3681
or log in at regence.com
  • UMP premiums (including forms to deduct premiums from your bank account)
  • Address changes
  • Adding or removing dependents on your account
  • Changing your PEBB medical coverage
PEBB Benefits Services
1-800-200-1004
the PEBB home page
  • Whether your claim has been submitted to Medicare
  • If the Patient Responsibility dollar amount on your UMP Explanation of Benefits doesn't match your doctor's bill
Your doctor's billing office

Eligibility and enrollment

PEBB Benefit Services (secure login is required)

Phone: 1-800-200-1004 (TTY: 711)
Business hours: Monday through Friday, 8 a.m. to 5 p.m. PT

Address or name changes

Employees

Contact your personnel, payroll, or benefits office. You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. However, name changes can be done only through your personnel, payroll, or benefits office.

Retirees and COBRA or continuation coverage members

Phone: 1-800-200-1004 (TTY: 711)
Business hours: Monday through Friday, 8 a.m. to 5 p.m. PT

For providers

Contact Regence BlueShield or visit the UMP provider portal.
Phone: 1-888-849-3682