Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

HCA is closed Thursday, November 26 and Friday, November 27. All Apple Health (Medicaid), PEBB, and SEBB customer services phones lines will be down after 5 p.m. Wednesday, November 25 through Monday morning, November 30.

Find answers (FUZE)

 FUZE is an encrypted, web-based correspondence program that allows you as a SEBB Benefits Administrator to communicate directly with the Washington State Health Care Authority Outreach & Training (O&T) team. Our staff are here to assist with issues and questions pertaining to the administration of the SEBB Program. FUZE will act as an ongoing primary conduit for two-way communication between HCA staff and SEBB Benefits Administrators.

FUZE also offers a knowledge base which allows Benefits Administrators the ability to search for answers to their questions.


Create an account by registering for FUZE

Send a FUZE email to Outreach and Training

Select “Ask a question” to send a message to O&T once you have registered

Looking for answers?

Search the FUZE knowledge base