HCA’s lobby is temporarily closed for walk-in customer service. Learn about customer service options.

Find answers (FUZE)

 FUZE is an encrypted, web-based correspondence program that allows you as a SEBB Benefits Administrator to communicate directly with the Washington State Health Care Authority Outreach & Training (O&T) team. Our staff are here to assist with issues and questions pertaining to the administration of the SEBB Program. FUZE will act as an ongoing primary conduit for two-way communication between HCA staff and SEBB Benefits Administrators.

FUZE also offers a knowledge base which allows Benefits Administrators the ability to search for answers to their questions.


Create an account by registering for FUZE

Send a FUZE email to Outreach and Training

Select “Ask a question” to send a message to O&T once you have registered

Looking for answers?

Search the FUZE knowledge base