Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
Find answers (FUZE)
FUZE is an encrypted, web-based correspondence program that allows you as a SEBB Benefits Administrator to communicate directly with the Washington State Health Care Authority Outreach & Training (O&T) team. Our staff are here to assist with issues and questions pertaining to the administration of the SEBB Program. FUZE will act as an ongoing primary conduit for two-way communication between HCA staff and SEBB Benefits Administrators.
FUZE also offers a knowledge base which allows Benefits Administrators the ability to search for answers to their questions.