HCA’s lobby is now open for walk-in customer service. Learn about customer service options.

Quick reference guides

Find recent guidance related to COVID-19 on the Notices and updates webpage.

PEBB eligibility

Newly eligible employee checklist

Premium surcharges

SmartHealth wellness incentive guidance

Dependents - Dependent Verification (DV)

Dual enrollment

Special Open Enrollment (SOE) and loss of eligibility


Error correction


Foreign addresses

PAY1 codes and fields

First working day of month/effective date

  • Effective date of coverage 2022

State Share/Invoicing Schedules

  • State share dates 2022
  • State share keying instructions 2022
  • Higher education schedule 2022
  • Invoicing schedule 2022

Salary Adjustments (Employer Groups Only)

Termination of Coverage/Rescission Dates

  • Lower limit and current process month calendar 2022

Electronic Reports