In crisis?
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.
Manuals
Eligibility Manual
Chapter 1: Employee Eligibility, Premiums, and Premium Surcharges
Chapter 2: Medical and Dental
Chapter 3: Life and LTD Insurance
Chapter 4: Medical FSA/DCAP
Chapter 2: Medical and Dental
Chapter 3: Life and LTD Insurance
Chapter 4: Medical FSA/DCAP
Chapter 5: Continuation of Coverage (Approved Leave, Separation, and Transfers)
PAY1 System Manuals
Higher Education and Medical Only Groups
Chapter 1: Introduction to the PAY1 System
Chapter 2: Enroll, Waive, Plan Changes, Dual Enrollment
Chapter 3: Termination, Reinstatement, and Transfers
State Agencies and Employer Groups
Chapter 1: Introduction to the PAY1 System
Chapter 2: Enroll, Waive, Plan Changes, and Dual Enrollment
Chapter 3: Life and Long-Term Disability Insurance
Chapter 4: Termination, Reinstatement, and Transfers
Chapter 2: Enroll, Waive, Plan Changes, and Dual Enrollment
Chapter 3: Life and Long-Term Disability Insurance
Chapter 4: Termination, Reinstatement, and Transfers
Accounting Manuals
- State Agencies (2019) (2020)
- Higher Education Institutions (2019) (2020)
- Employer Groups and K-12 School Districts (2019) (2020)
Administration Manuals
Processes and Procedures Manual
For employers who do not key in the insurance system