PEBB customer service hours have changed

Mon, 07/02/2018

The new hours for PEBB Customer Service are Monday through Friday, 8 a.m. to 4:30 p.m. During these hours, retirees, COBRA, and Continuation Coverage members can:

  • Call 1-800-200-1004 (TRS: 711). Please note that other business activities may result in the phones being unavailable at times during business hours.
  • Visit our office to meet with a customer service representative.

    Health Care Authority
    Cherry Street Plaza
    626 8th Avenue SE
    Olympia, WA 98501

    Please note the PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis. To make sure the Health Care Authority closes on time at 5 p.m., the last visitor will be accepted at 4:30 p.m.

Not sure who to contact?

To learn when to contact the PEBB Program and when to contact your plans, visit the Employee and retiree benefits contact webpage. This webpage will also show you how to send a secure email to the PEBB Program or sign up for email notifications.