PEBB customer service hours have changed
The new hours for PEBB Customer Service are Monday through Friday, 8 a.m. to 4:30 p.m. During these hours, retirees, COBRA, and Continuation Coverage members can:
- Call 1-800-200-1004 (TRS: 711). Please note that other business activities may result in the phones being unavailable at times during business hours.
- Visit our office to meet with a customer service representative.
Health Care Authority
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501
Please note the PEBB Program does not take appointments. Visitors are seen on a first-come, first-served basis. To make sure the Health Care Authority closes on time at 5 p.m., the last visitor will be accepted at 4:30 p.m.
Not sure who to contact?
To learn when to contact the PEBB Program and when to contact your plans, visit the Employee and retiree benefits contact webpage. This webpage will also show you how to send a secure email to the PEBB Program or sign up for email notifications.