New prior authorization (PA) page for providers goes live

Tue, 05/01/2018

On May 1 we updated our Billers and providers section of the website with a new prior authorization (PA) page. Based on provider feedback, this page walks providers and their staff through the process of obtaining prior authorization for services.

The page is designed to be a one-stop shop for submitting an authorization request. Included are:

  • Step-by-step instructions.
  • Links to materials that help determine if a PA is required.
  • Links to required forms and barcode cover sheets.
  • Instructions for submitting x-rays and photos, checking the status of a PA, and expedited prior authorizations (EPAs).
  • Contact information.

Additionally, visitors to the website will now see prior authorization included under the Billers and providers heading on the home page.