New and improved Washington Apple Health (Medicaid) customer service web form available June 3

Thu, 05/30/2019

On Monday, June 3, 2019, the Health Care Authority (HCA) will expand the ProviderOne contact us web form to include more options for Washington Apple Health (Medicaid) client questions about eligibility, health plans, services cards or finding a provider. This is an effort to consolidate and streamline HCA’s customer service efforts to better serve our Medicaid population.

This update will combine the existing Medical Assistance Customer Service Center (MACSC) client web form with the Apple Health Medicaid Eligibility Determination Services (MEDS) AskMAGI web form into a one-stop shop for client customer service.

The refreshed web form will include: 

  • A list of updated topics, including more eligibility options
  • Links to helpful resources when you select a topic
  • Additional required fields like application ID or services card number to assist in the speed of processing