Apple Health phone lines down Thursday, April 18
The Apple Health customer service phone lines will be down Thursday, April 18, from 11:30 a.m. to 2:30 p.m. We apologize for the inconvenience. View other ways to contact Apple Health.
The Apple Health customer service phone lines will be down Thursday, April 18, from 11:30 a.m. to 2:30 p.m. We apologize for the inconvenience. View other ways to contact Apple Health.
To define and clarify a short stay.
Up to 29 days for:
Short stay data can only be entered for:
Example: Client resides in an Adult Family Home (AFH) and is admitted to a nursing home for two weeks. The client returns back to the same AFH. This situation should be coded on the Institutional Care page as a short stay.
Example: Client resides at home and is active on an S02 AU. Client admits to a nursing home for three weeks. The client returns home. This situation should be coded on Institutional Care page as a short stay.
Example: Client resides in a nursing facility, and has a medical condition requiring hospitalization. The client discharges from the nursing facility and enters the hospital. After two weeks, the client enters a new nursing facility. This situation should be coded on the Institutional Care page as a change in facilities for the hospital and new nursing facility because the client entered a different nursing facility.
Example: Client resides in an assisted living facility (ALF), and has a medical condition that requires a stay in a nursing facility or hospital for over 29 consecutive days. Client then returns to the same ALF. This situation should be coded on the Institutional Care page as a change in facilities for the nursing facility and new start of services in the ALF.
Example: If a DDA or HCS client in an ALF admits to a nursing facility and had elected hospice, be aware that the bed hold procedure is still applicable. When a bed hold for medical leave is selected the financial worker will take no action until the bed hold expires. The maximum length of stay is 20 days. Set a tickler for 30 days from the date of admission and follow the procedure for hospice in a NF.
Here are some new guidelines on how to code short stays: When HCS/DDA receive notice that a client has admitted to a nursing facility (NF), Residential Habilitation Center (RHC), Hospice Care Center (HCC) or hospital, we need to wait 30 days before coding the change, so we can determine if it is a short stay or not (even if a 14-443 or 15-345 reports that the stay is likely to exceed 30 days).
Review the change letters and look at the Eligibility Results page and the Institutional Care page under Short Stays to review how the cost of care is split between providers and be sure the information is conveyed on the award letters.