Contact Washington Apple Health (Medicaid)

Who to contact when

For questions about

  • Replace a ProviderOne Services card
  • ProviderOne benefit coverage
  • Apple Health Managed Care and enrollment
  • Billing complaints

HCA Medical Customer Service Center (MACSC)

Online: https://fortress.wa.gov/hca/p1contactus/
Email: askmedicaid@hca.wa.gov
Phone: 1-800-562-3022
Business hours: Monday - Friday 7 a.m. to 5 p.m. Pacific Time (PT) (except state holidays)
TRS: 711 through Washington Relay

For questions about

  • Apple Health Modified Adjusted Gross Income (MAGI) Medicaid eligibility (families, children, pregnant women, and single adults)
  • Post-eligibility case review or reporting changes
  • Apple Health for Kids premium payment (CHIP)
  • Requesting an appeal for Apple Health programs

HCA Medicaid Eligibility Determination Services (MEDS) 
(MAGI Medicaid program)

Online: https://fortress.wa.gov/hca/magicontactus/ContactUs.aspx
Email: askmagi@hca.wa.gov
Phone: 1-800-562-3022
Assistance in your local area:  HCA community-based specialists
Business hours: Monday - Friday 8 a.m. to 5 p.m. PT (except state holidays)
Apply for coverage: www.wahealthplanfinder.org
TRS: 711 through Washington Relay

For questions about

  • Applying for Classic Medicaid, Medicare Savings Program, SSI, 65+, and disabled programs
  • Requesting an appeal for Classic Medicaid

DSHS Customer Service Contact Center
Classic Medicaid Program)

Phone: 1-877-501-2233
Business hours: Monday - Friday 8 a.m. to 5 p.m. PT (except state holidays)
Apply for coverage: www.washingtonconnection.org
TRS: 711 through Washington Relay

For questions about

  • How to report Medicaid fraud

Recipient fraud

Email: WAHEligibilityFraud@hca.wa.gov

Provider fraud

Email: HotTips@hca.wa.gov
Phone: 1-800-562-6906

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Mailing address

PO Box 45531
Olympia WA 98504