Help with PEBB My Account login

What can I do in PEBB My Account?

Using PEBB My Account, you can:

• View your medical and dental coverage information.
• View your life and long-term disability insurance information.
• Get your statement of insurance.
• View your premium surcharge attestations.
• Make changes to your tobacco use premium surcharge attestation.

During open enrollment, use PEBB My Account to:

• Make changes to your coverage.
• Attest to premium surcharges.

How do I register?

Go to PEBB My Account.

Select Register (under New Users), and follow these three steps:

Step 1: Verify

1. Enter the PEBB Program account subscriber's last name. The subscriber is the employee or retiree enrolled in PEBB benefits. If the last name has a suffix (Jr., Sr., II, etc.), try including it.

   If the name is...	Try this:
   John Smith, Jr.	Smith Jr
   John Smith, III	Smith III

   If the last name contains special characters (apostrophe, hyphen, etc.), use a space in place of the special characters.

   If the name is...	Try this:
   D’Angelo	D Angelo
   Jones-Smith	Jones Smith
   McDougal	Mc Dougal
   VanDerhoof	Van Derhoof

2. Enter the subscriber's date of birth (for example 07/04/1976). If the system doesn't recognize the date of birth, please use Chrome.
3. Enter the last four numbers of the subscriber's Social Security number.
   (Don't use anyone else's Social Security numbers, even if they're on the account too.)

Step 2: Secure

1. Enter your email address.
2. Enter a password
   Passwords must be at least eight characters in length and include at least one uppercase letter, lowercase letter, and number.
3. Choose a security question and answer.
4. Click Register Now when done.

Step 3: Activate

1. Enter the security code (also known as a "CAPTCHA") shown in the box.
   (The code is not case sensitive.)
2. Click Submit.

Once activation is complete you can log in any time as a returning subscriber with just your email and password.

I recently retired and unable to access my account or register

When you retire, you need to reregister for PEBB My Account. You cannot register for an account until you are enrolled in coverage.

If you have questions about your enrollment status, please call us at 1-800-200-1004 (TRS: 711) or send us a secure message. 

How do I change my address?

PEBB My Account is currently unable to process address changes. To change your address:

• Employees: Please contact your payroll or benefits office.
• All other members: Please send us your address change or call 1-800-200-1004 (TRS: 711).

How do I change my email address?

Your email address acts as a User ID in PEBB My Account. Even if you no longer have access to it you can use it to log in and/reset your password, if needed. 

To change your email address, log in. Then, select the "my login information" tab.

I'm trying to register, but it says “Email address is already in use.”

This message means the email address you are entering is already registered to another subscriber account. You are only allowed to register for one PEBB My Account.

If you are using a shared email address, apply for your own email address and then go through the registration process.

When you retire, you need to reregister for PEBB My Account.

I forgot what email address I used

1. Use the Forgot your Email? link on the Sign in page.
2. Enter your subscriber verification information.
3. When you're successfully verified, you will be presented with your registered email address on the page.

I forgot my password

1. Use the Forgot your Password? link on the Sign in page.
2. Enter the email address you used to register and the last four digits of the subscriber's Social Security number. You will not receive an email.
3. Answer your security question you chose when you registered.
4. When you're successfully verified, you will be able to choose a new password immediately.

I forgot my security question

Under the box to enter your security question response, there is a link to verify your account another way. You will need to enter the subscriber's last name and date of birth. Then you will be able to create a new password.

I am locked out of PEBB My Account

The system will unlock your account after 10 minutes.