HCA’s lobby is temporarily closed for walk-in customer service. Learn about customer service options.

Frequently asked questions (FAQs)

Find answers to commonly asked questions about employee benefits.

On April 2, 2020, the Public Employees Benefits Board (PEB Board) held a special telephonic meeting to approve policy resolutions that establish temporary eligibility for PEBB coverage for certain job classes hired during the Governor’s state of emergency due to COVID-19. Learn more about the approved emergency resolutions.

Eligibility and enrollment

How long do I have to enroll?

To enroll in PEBB benefits, your payroll or benefits office must receive your enrollment forms no later than 31 days after the date you become eligible for PEBB benefits.

Generally, you become eligible your first day of employment. Ask your payroll or benefits office when your eligibility begins. More enrollment information is available on How to enroll.

How do I enroll my dependents?

If you enroll dependents on your PEBB insurance coverage, you must provide proof of their eligibility within the enrollment timelines listed above or the dependents will not be enrolled. See Dependent verification.

What documentation do I need to submit to enroll a dependent?

For a complete list of valid dependent verification documents required to enroll a dependent, see Dependent verification.

What is an extended dependent?

An extended dependent may be your grandchild, niece, nephew, or other child for whom you, your spouse, or state-registered domestic partner have legal custody or guardianship. The legal responsibility is demonstrated by a valid court order and the child’s official residence with the custodian or guardian. This does not include foster children, unless you, your spouse, or your state-registered domestic partner has assumed a legal obligation for total or partial support in anticipation of adoption. For more information, see Definition of children.

Medical plan options

What medical plan options are available?

For a list of the medical plans and benefit comparisons available through the PEBB Program, visit Medical plans and benefits.

Dental plan options

What dental plan options are available?

For a list of the dental plans and benefit comparisons available through the PEBB Program, visit Dental plans and benefits.

What additional benefits are available to me?

To see all of the additional benefits available, visit Additional benefits.

Requesting changes

How do I change my address?

Submit an Employee Enrollment/Change form to your payroll or benefits office. If you move out of your plan’s service area, you may need to change plans. You must report your new address to your payroll or benefits office no later than 60 days after your move. Pierce County, Washington State University, and University of Washington employees use Workday.

How do I waive medical coverage?

You may waive enrollment in PEBB medical if you are enrolled in other employer-based group medical, a TRICARE plan, or Medicare. A few other special open enrollment events allow you to waive enrollment in PEBB medical. You cannot waive enrollment in dental, basic life, basic AD&D insurance, or employer-paid long-term disability insurance. You must submit a form to waive enrollment in PEBB medical. If you waive enrollment for yourself, you cannot enroll your eligible dependents in PEBB medical. See Waiving medical coverage.

Note: You cannot waive enrollment in PEBB medical and enroll in or remain enrolled in PEBB retiree insurance coverage.

How do I cancel my coverage?

Employees cannot cancel medical, dental, basic life  insurance, basic accidental death and dismemberment (AD&D) insurance, or employer-paid long-term disability insurance. To cancel your supplemental life insurance, supplemental AD&D insurance, employee-paid long-term disability insurance, and your Medical FSA, Limited Purpose FSA, or DCAP, visit Cancel coverage.

PEBB My Account

I can’t log in to My Account.

For help accessing your PEBB My Account, visit Help with My PEBB Account login.

Note: PEBB My Account is not available to Pierce County, Washington State University or University of Washington (UW) employees.  These employees must use Workday.

How do I subscribe/unsubscribe from PEBB’s email subscription service?

Subscribe or unsubscribe from PEBB’s email subscription service by logging into My Account.  UW employees must use Workday. Sign up details can be found on the Contact the PEBB Program page.