HCA’s lobby is now open for walk-in customer service. Learn about customer service options.

Change your coverage

Learn the requirements to make changes to your PEBB Continuation Coverage (COBRA or Unpaid Leave). Most changes can be made during annual open enrollment or during a special open enrollment.

Before you make a change to your health plan

Before you make a change it is important to:

Other plan change requirements

  • You can only change medical or dental plans during open enrollment or if a special open enrollment event occurs.
  • All eligible dependents must enroll in the same health plan. (Dependents can have different providers.)
  • You may be enrolled in only one PEBB medical or dental plan. If you and your spouse or state-registered domestic partner are both eligible subscribers, you need to choose which of you will cover yourselves and your eligible children (including dependents who are also eligible for PEBB insurance coverage as an employee). Enrolled dependents will be listed on one account, not both.

How do I change my address?

There are several ways to notify us of your address change:

What other changes can I make? 

Changes you can make during open enrollment

During open enrollment you can:

  • Change your medical or dental plans.
  • Enroll or remove eligible dependents from your PEBB medical or dental plan.

Note: If you enroll a dependent, you may need to provide proof of the dependent’s eligibility with your enrollment form before they can be enrolled. Visit Dependent verification to find a list of acceptable dependent verification documents.

Can I make any changes online?

Yes. During open enrollment, you can make the following changes online using PEBB My Account.

You can: 

  • Change your medical and dental plans.
  • Remove dependents from your coverage.

Please print or save your confirmation page when you’ve completed your changes. Check back in a two business days to verify the coverage you selected and your spousal or registered domestic partner coverage attestation is correct.

When you submit an online plan change, please wait two business days to make any additional online plan changes.

Changes you can make at any time

You can make some changes during the year without a special open enrollment event. 

How do I make changes?

Submit the appropriate form to the PEBB Program within the timelines. 

You may also make some changes using PEBB My Account.

Medicare supplement plan

If you or your eligible dependent are interested in enrolling in a PEBB Medicare supplement plan, you have 6 months from the date of your enrollment in Medicare Part B to enroll.

When do changes take effective?

For changes made during open enrollment

The enrollment change will become effective January 1 of the following year.

For all other changes

In most cases, the requested change will occur the first day of the month after the date of the event or the date the PEBB Program receives your required forms, whichever is later. If that day is the first of the month, the requested coverage begins on that date.

Switching: PEBB Continuation Coverage (COBRA) and the Marketplace

If you sign up for PEBB Continuation Coverage, you can switch to a Marketplace plan during the Marketplace’s open enrollment period or if you have another qualifying event that triggers a special enrollment period (such as marriage or birth of a child).

If you cancel PEBB Continuation Coverage early without another qualifying special open enrollment event, you will have to wait to enroll in Marketplace coverage until the next Marketplace open enrollment period. You could end up without any health plan coverage in the interim and may be charged high out-of-pocket costs if you receive health care services.

Once your PEBB Continuation Coverage expires, you will be eligible to enroll in Marketplace coverage through a special enrollment period, even if the Marketplace open enrollment period has ended.

If you sign up for Marketplace coverage instead of PEBB Continuation Coverage, you cannot switch to PEBB Continuation Coverage under any circumstances.

Contact

The PEBB Program
Phone: 1-800-200-1004 
(TRS: 711)
Send us a secure message. You need to set up an account to protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded.