The PEBB Program customer service hours have changed. They are now 8 a.m. to 4:30 p.m.  Learn how to contact the PEBB Program.

Contact the plans

Get contact information for your insurance plans.

When to contact your plan

You should contact the plans when you have questions about:

  • Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals
  • Using the plan's website

Medical plans

Kaiser Foundation Health Plan of the Northwest*
(Classic, CDHP, or Senior Advantage)

*Kaiser Foundation Health Plan of the Northwest, with plans offered in Clark and Cowlitz counties in WA, and the Portland, OR area

Online: http://my.kp.org/wapebb/
Phone: 503-813-2000 or 1-800-813-2000
Medicare members: 1-877-221-8221
TTY: 711

Kaiser Foundation Health Plan of Washington (formerly Group Health)
(Classic, CDHP, Medicare Advantage, Original Medicare, SoundChoice or Value)

Online: https://www.kp.org/wa/pebb
Phone: 206-630-4636 or 1-888-901-4636
TTY: 711 or 1-800-833-6388

Premera Blue Cross
(Medicare Supplement Plan F)

Online: www.premera.com (general information, not PEBB specific)
Phone: 1-800-817-3049
TTY: 1-800-842-5357

Uniform Medical Plan
(Classic, CDHP, or UMP Plus administered by Regence BlueShield)

Online: www.hca.wa.gov/ump
Phone: 1-888-849-3681
TTY: 711

UMP Plus–Puget Sound High Value Network

Online: www.pugetsoundhighvaluenetwork.org
Phone: 1-855-776-9503
TTY: 711

UMP Plus–UW Medicine Accountable Care Network

Online: www.uwmedicine.org/umpplus
Phone: 1-855-520-9500
TTY: 711

Dental plans

DeltaCare
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-650-1583

Uniform Dental Plan
(administered by Delta Dental of Washington)

Online: www.deltadentalwa.com/pebb
Phone: 1-800-537-3406

Willamette Dental Group

Online: www.willamettedental.com/wapebb
Phone: 1-855-4DENTAL (1-855-433-6825)

Health Savings Account (HSA)

HealthEquity

Online: www.healthequity.com/pebb
Phone: 1-877-873-8823
TTY: 711

Medical Flexible Spending Arrangement (FSA) and Dependent Care Assistance Program (DCAP)

Navia Benefit Solutions

Online: http://pebb.naviabenefits.com
Email: customerservice@naviabenefits.com
Phone: 1-800-669-3539

Life insurance

MetLife

Online: MetLife MyBenefits

Phone: 1-866-548-7139, benefits specialists available Monday through Friday, 5 a.m. to 8 p.m. Pacific Time (except for the major holidays).

  • Customer support for questions about your account, benefit options, claims, beneficiaries, and billing.
  • 24/7 automated customer support to order forms, confirm coverage, and verify beneficiaries.

Long-term disability insurance

Standard Insurance Company

Phone: 1-800-368-2860

Auto/home insurance

Liberty Mutual Insurance Company

Online: Auto and home insurance
Phone: 1-800-706-5525 (mention you are a State of Washington PEBB Program member; client #8246)

SmartHealth Wellness Program

SmartHealth Customer Service (Limeade)

Online: www.smarthealth.hca.wa.gov
Email: support@limeade.com
Phone: 1-855-750-8866

Voluntary Employee Beneficiary Association Trust (VEBA) for Health Reimbursement Arrangements (HRA)

VEBA plan or VEBA Medical Expense Plan (MEP)

Online: www.veba.org
Phone: 1-888-828-4953

HRA VEBA plan:

Online: www.hraveba.org
Phone: 1-88-659-8828