About Benefits 24/7 (SEBB)

Launch rescheduled to January 2024

The launch date for Benefits 24/7 has been rescheduled to January 2024. The launch was scheduled to occur in June 2023.

HCA wanted to provide more time to ensure a successful launch. HCA took members' and employers' feedback into account when determining the new launch date.  We will resend the Benefits 24/7 Quick Start Guides. Please continue to use SEBB My Account.

The decision to launch in January considered several factors:

• There is a 10 to 15 percent school employee turnover in August and September, which adds unnecessary risk with introducing a new enrollment system. We want Benefit Administrators to be able to focus their attention on new school employee eligibility determinations without also having to help all school employees understand the system changes.
• During PEBB and SEBB open enrollments in October and November, we anticipate members will be more engaged with the enrollment system this year to make health plan changes. We want members to be focused on selecting the plan that best meets their needs for 2024 instead of navigating a new enrollment system. Members should continue to use SEBB My Account or enrollment forms as needed to make enrollment changes.
• After open enrollment, in December, HCA staff and employers are continuing to key enrollment forms in time to transfer new enrollments to the carriers. This data transfer allows the carriers to distribute new ID cards and other communications to their new members before coverage starts January 1. Introducing a new enrollment system during this critical period could create a barrier to timely enrollment.

Am I required to use Benefits 24/7? 

No. Paper forms will continue to be available. You will not lose coverage if you do not use Benefits 24/7. 

Will my enrollment information transfer? 

Yes. Benefits 24/7 is replacing SEBB My Account. Your enrollment information will move from SEBB My Account to Benefits 24/7. Your current enrollment information will not be affected.

How do I set up my new Benefits 24/7 account? 

We will provide information to set up your new Benefits 24/7 account once the system is available. Until then, there is no action you need to take. Please continue to use SEBB My Account.

Who is Benefits 24/7 for?

The new enrollment system will support SEBB subscribers and payroll and benefits office staff.

SEBB subscribers will be able to use Benefits 24/7 to:

Employees

• Request to enroll in or defer in PEBB retiree coverage.
• Request to enroll in SEBB Continuation Coverage.
• Make medical and dental plan choices during initial 31-day eligibility period, and during annual open enrollment.
• Waive medical coverage during initial 31-day eligibility period, and during annual open enrollment.
• Submit special open enrollment requests. 
• Add or remove dependents during open enrollment and manage their enrollment throughout the year. 
• Upload documents to prove dependent eligibility.
• Make long-term disability insurance elections. 
• Use links to visit vendors’ websites for supplemental benefits (life insurance, Flexible Spending Arrangements, and Dependent Care Assistance Program). 

SEBB Continuation Coverage

• Make medical, dental, and vision plan selections when initially eligible, and during annual open enrollment.
• Request to enroll in or defer PEBB retiree coverage.
• Submit special open enrollment requests.
• Add or remove dependents during open enrollment and manage their enrollment throughout the year.
• Upload documents to prove dependent eligibility.