As of Wednesday, March 18, HCA’s lobby will be closed. In-person customer services for Apple Health and the PEBB and SEBB Programs will not be available. Learn more.

Medicaid documentation support

HCA provides the following resources and guides to support mental health and substance use disorder providers’ documentation of medically necessary behavioral health treatment. 

Behavioral health agency staff should consult their agency’s policies and procedures and confer with their supervisors. Remaining questions may be sent to the behavioral health documentation mailbox at:


Providing and documenting medically necessary behavioral health services:

Other resources