Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

Information about novel coronavirus (COVID-19)

Novel coronavirus (COVID-19) is a virus strain spreading from person to person. People who have been diagnosed with novel coronavirus have reported symptoms that may appear in as few as two days or as long as 14 days after exposure to the virus. Symptoms include fever, cough, and difficulty breathing.

The Washington State Coronavirus Response (COVID-19) website has general news and information about the state response.

Visit the website

Apple Health (Medicaid) clients

    Provider, billers, and partners (Apple Health)

    Telehealth, testing, and treatment

    Frequently accessed provider-specific materials

    More provider materials

    Public Employees Benefits Board (PEBB) members

    School Employees Benefits Board (SEBB) members

    Contact

    For COVID-19:

    Telehealth policy, billing, or coding questions
    Email:
     HCAAH_COVID19@hca.wa.gov​

    Reimbursement questions
    Contact us:
    provider login
    Phone: 1-800-562-3022

    Behavioral health questions
    Email:
     HCADBHRBHCOVID19@hca.wa.gov
    Add the topic to the email subject line (for example, Foundational Community Supports, Residential SUD).

    Pharmacy related questions
    Email:
     AppleHealthPharmacyPolicy@hca.wa.gov