Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

Information about novel coronavirus (COVID-19)

Novel coronavirus (COVID-19) is a virus strain spreading from person to person. People who have been diagnosed with novel coronavirus have reported symptoms that may appear in as few as two days or as long as 14 days after exposure to the virus. Symptoms include fever, cough, and difficulty breathing.

The Washington State Coronavirus Response (COVID-19) website has general news and information about the state response.

Visit the website

Apple Health (Medicaid) clients

Department of Health and Human Services (HHS) has extended the public health emergency (PHE) until October 18, 2021 and is extended 90 days at a time. According to the HHS letter to Governors, the PHE may be extended through the rest of 2021. HHS will provide states with 60 days’ notice before ending the PHE.

Coverage for Apple Health members will be extended during the PHE. HCA will continue to share updates as new information becomes available.

Eligibility

Public health emergency (PHE)

COVID-19 services

Provider, billers, and partners (Apple Health)

Telehealth, testing, and treatment

Frequently accessed provider-specific materials

More provider materials

Public Employees Benefits Board (PEBB) members

School Employees Benefits Board (SEBB) members

Contact

For COVID-19:

Telehealth policy, billing, or coding questions
Email:
 HCAAH_COVID19@hca.wa.gov​

Reimbursement questions
Contact us:
provider login
Phone: 1-800-562-3022

Behavioral health questions
Email:
 HCADBHRBHCOVID19@hca.wa.gov
Add the topic to the email subject line (for example, Foundational Community Supports, Residential SUD).

Pharmacy related questions
Email:
 AppleHealthPharmacyPolicy@hca.wa.gov