Doctor and young male patient talking and laughing

If you are displaced or affected by wildfire, all Washington Apple Health and PEBB/SEBB medical plans are allowing prescription refills before the refill date.
Due to COVID-19, HCA’s lobby is closed. Learn more about your customer service options.

What we're working on

We are helping ensure Washington residents have access to better health and better care at a lower cost through these efforts.

Improving how we pay for services

Washington State is moving from a fee-for-service model to value-based payment. Fee-for-service is when a health care provider is paid for each service they provide, regardless of the quality or patient’s need for that service. Value-based payment is when a health care provider is paid for providing high-quality and high-value care to their patient.

Focusing on whole-person care

Through integrated managed care (IMC), a person can receive whole-person care by accessing physical health, behavioral health, and substance use disorder (SUD) services in one system through an integrated network of providers. 

Building healthier communities with local partners

Most people receive health care at the local or regional level. Together, communities and local partners, including Accountable Communities of Health, can make changes that will improve the health of the people they serve.