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Office of Consumer Partnerships

Individuals in behavioral health services need to have a voice in Washington State. The Health Care Authority’s (HCA) Office of Consumer Partnerships (OCP) works closely with members of the community who have lived experience with mental health and substance use services. This communication influences and informs health care policies across the state.

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The OCP was established to make sure that recovery-oriented services and initiatives are integrated into all aspects of health care planning, policy, and practice. Our mission is to promote recovery and resilience for all people in the public behavioral health system.

Our priorities

  • Representing the behavioral health community in planning activities.
  • Encouraging active participation and communication between HCA and individuals, families, and organizations in the recovery community.
  • Supporting the development and growth of peer-run services and organizations, and other peer services and supports.
  • Advocating for peer support services and leadership.
  • Promoting the principles of recovery and resilience throughout Washington State.

How we work

Our work supports statewide programs and initiatives to help promote recovery and resilience across the state.

Internal leadership

Representing peers, our members use their individual and collective voices in committees and leadership to bring peer voice to policy and decision making.


We hold monthly webinars to share state news and bring a broad peer perspective to the state. We also hold events in communities across the state, including:

  • Forums
  • Town halls
  • Summits
  • Online webinars

We share information and notes from these events through our mailing list. Anyone can subscribe to our mailing list.

Peer organizations and peer support

Supporting peer organizations is a priority for us. We provide resources and assistance to existing and prospective organizations.

Advocacy for peer support is ongoing, and we work closely with the peer support team.

Advocacy and leadership

The OCP also supports many community advocacy projects, including:

  • Peer networks
  • Grassroots advocacy groups
  • Advocacy training

Promoting recovery and resilience

We provide free trainings in recovery and resilience to many organizations across the state, and to peers and peer specialists.

Trainings include:

  • Principles of recovery
  • Wellness Recovery Action Plans
  • Advocacy
  • Mental Health Advance Directives
  • Stigma reduction
  • Supportive employment and housing

OCP partners are also trainers in peer support trainings, supportive employment and housing, Wraparound with Intensive Services (WISe), youth leadership, Recovery Coaching, and others.

Ombuds and individual rights

We support the behavioral health Ombuds trainings, Ombuds services, and the protection of individual rights.

Get involved

There are many ways to get involved with office activities.

Integration forums

Come learn about healthcare integration in your area. Share your thoughts about integration and meet representatives from the Health Care Authority (HCA) and the organizations who will manage services in your area.

Town hall meetings

Speak out! Our town hall meetings provide people in behavioral services, peers, peer supporters, family members, and advocates an opportunity to share what is working with these services and what needs improvement.

Please come and share your experience. Help HCA understand what is happening in your region.

To register for a town hall event email wholehuman17@gmail.com.

Peer Support Program

The OCP collaborate with and support Washington’s Peer Support Program. This program has trained and qualified individuals as certified peer counselors (CPC) since 2005.

CPCs work with their peers (adults and youth) and the parents of children receiving mental health services. They draw upon their experiences to help peers find hope and make progress toward recovery. Because of their own life experience, they are uniquely equipped to provide support, encouragement, and resources to those with mental health challenges.

We currently have certification for mental health and co-occurring services and will soon add substance use disorder peer support.

To learn more about our Peer Support Program at HCA, visit the peer support page.

Upcoming events

We hold events throughout the year for individuals with lived experience and others. These are also events to share important health information. Come join us!

Date and time



October 31, 2018
2 to 4 p.m.

State Hospital Focus Group
Blake East Office Park
4500 10th Avenue SE
Lacey, WA 98503
Rose room

Flyer (2018-10-31)

RSVP for the October 31 meeting to Jennifer Bliss

September 17, 2018

Integration forum
Great Rivers Behavioral Health

Notes (2018-09-17)

September 4, 2018

Thurston-Mason peer town hall

Notes (2018-09-04)
August 22, 2018

North central peer town hall

Notes (2018-08-22)

We thank all the Managed Care Organizations (MCOs), representatives from HCA, and Accountable Communities of Health (ACHs) who took the time to participate and listen in 2018 forums and town halls across the state.

The MCOs and HCA wrote letters to express what they have heard and their feelings about peer voice:

Thank you to all the people who worked to make these events successful. We appreciate your commitment to peer voice.


We holds monthly webinars, in partnership with the peer support team, to provide information and get feedback. You will find out about state news, opportunities for advocacy, events, and peer support updates. Everyone is welcome to join.

Date and Time Event Information
December 19, 2018
4-5 p.m.
December webinar Register for the December 19 webinar now

November 29, 2018
3 p.m.

November webinar

Webinar slides (2018-11-29)

October 25, 2018

October webinar

Webinar slides (2018-10-25)

September 26, 2018 September webinar Webinar slides (2018-09-26)

Other events and resources

Date and time



December 8, 2018
10 a.m. to 3:30 p.m.

Elevate Recovery Advocacy training
2102 South 23rd Street
Tacoma, WA 98405
(Bus Route 57) available

Register for the December 8 recovery advocacy training


Jennifer Bliss
Senior Manager
Office of Consumer Partnerships

Email: jennifer.bliss@hca.wa.gov
Phone: 360-725-3709