Find a network pharmacy
UMP has a large network of retail pharmacies, including independent, regional, and national chains. You save money when you use network pharmacies; you pay only your cost share. The pharmacy sends the claim to the plan for you.
Many network retail pharmacies have vaccinating pharmacists able to give preventive immunizations at no cost to you.
You may choose to use Postal Prescription Services (PPS), the network mail-order pharmacy, for convenient delivery of your prescriptions to your home or office, with no shipping charges. PPS accepts credit and debit cards, checks, or your Flexible Spending Account (FSA) Debit Card (if you have a current FSA).
Before your first order
If you want to use PPS for mail-order prescriptions, you must create a PPS account. PPS needs your medical history and payment information before you can fill prescriptions (including refills) through mail order.
Set up your mail-order account
Do one of the following to set up your PPS account:
- Create an online account with PPS (Postal Prescription Services) .
- Call PPS at 1-800-552-6694. You'll need to provide information about your insurance, payment method, and medical history to set up an account.
- Have your doctor fax a mail-order form along with your prescription. The prescription must:
- Be faxed from your provider's office to 1-800-723-9023 (fax number for providers only).
- Be on the provider's letterhead.
- Include the patient's name, address, phone number, plan ID number, and date of birth.
Placing an order (after you create an account)
To order a new prescription
- Have your doctor fax it in (fastest way). See above for directions.
- Send a form by mail.
Note: Only a provider may fax in a prescription.
To order refills
- Use your online account.
- Call PPS at 1-800-552-6694.
Refilling prescriptions you originally got elsewhere
You will need to provide additional information to PPS, such as the prescription number, drug name, and the name and location of the pharmacy that originally filled the drug.
Retail pharmacies, all other prescription drug questions:
Washington State Rx Services
Business hours: Monday-Friday 6 a.m. to 6 p.m. PT
Network mail-order pharmacy, PPS (Postal Prescription Services)
Business hours: Monday-Friday 6 a.m. to 5 p.m. PT
Saturday 10 a.m. to 2 p.m. PT
Ardon Health: Network Pharmacy for Specialty Drugs
Business hours: Monday-Friday 7 a.m. to 7 p.m. PT
Saturday 8 a.m. to 12 p.m. PT (Noon)