Customer Service: Medical
Uniform Medical Plan (Regence)
Call 1-888-849-3681, Monday–Friday 7 a.m. to 5 p.m. Pacific Time (TTY users: 711)
UMP Plus Networks
Puget Sound High Value Network: 1-855-776-9503
Monday-Friday 6:30 a.m. to 8 p.m. Pacific Time
Saturday 7 a.m. to 6 p.m. Pacific Time
UW Medicine Accountable Care Network: 1-855-520-9500
Monday-Saturday 6:30 a.m. to 8 p.m. Pacific Time
Sunday 8 a.m. to 5 p.m. Pacific Time
Customer Service: Prescription Drugs
See detailed prescription drug contact information
WA State Rx Services
Monday–Friday 7:30 a.m. to 5:30 p.m. Pacific Time
Network Mail-Order Pharmacy
Postal Prescription Services (PPS) 1-800-552-6694
Hours: Monday–Friday 6 a.m. to 6 p.m. Pacific Time
Saturday 10 a.m. to 2 p.m. PT
Specialty Drugs—Ardon Health
Hours: Monday–Friday 7 a.m. to 7 p.m. Pacific Time
Saturday 8 a.m. to Noon PT
How do I order specialty drugs?
UMP CDHP: Health Savings Account
Contact information for Medicare members
Eligibility and Enrollment
PEBB Benefit Services
1-800-200-1004 or 360-725-0440
Monday–Friday 8 a.m. to 5 p.m.
Address or Name Changes
Employees: Contact your personnel, payroll, or insurance office.
You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. Note that name changes can be done only through your personnel, payroll or insurance office.
Retirees and most others (COBRA, LWOP):
Please contact Regence BlueShield at 1-888-849-3682.
To obtain any UMP publication in another format (such as Braille or audio), call 1-888-849-3681. TTY users (deaf, hard of hearing, or speech impaired) may call this number through the Washington Relay Service by dialing 711.