Customer Service: Medical
Uniform Medical Plan
Call 1-888-849-3681, Monday-Friday, 7 a.m.–5 p.m. Pacific Time (TTY users: 711).
E-mail contact form
Customer Service: Prescription Drugs
WA State Rx Services
Monday-Friday, 7:30 a.m. – 5:30 p.m. Pacific Time (PT)
Network Mail-Order Pharmacies
Postal Prescription Services (PPS) 1-800-552-6694
Hours: Monday-Friday, 6 a.m. – 6 p.m. Pacific Time (PT)
Saturday 10 a.m. - 2 p.m. PT
Specialty Drugs - Diplomat Specialty Pharmacy
Hours: Monday-Friday 5 a.m. to 8 p.m. Pacific Time (PT)
Saturday 6 a.m. to 2 p.m. PT
How do I order specialty drugs?
Eligibility and Enrollment
PEBB Benefit Services
1-800-200-1004 or 360-725-0440
Monday-Friday, 8 a.m. to 5 p.m.
Address or Name Changes
Employees: Contact your personnel, payroll, or insurance office.
You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. Note that name changes can be done only through your personnel, payroll or insurance office.
Retirees and most others (COBRA, LWOP):
Please contact Regence BlueShield at 1-888-849-3682.
To obtain any UMP publication in another format (such as Braille or audio), call 1-888-849-3681. TTY users (deaf, hard of hearing, or speech impaired) may call this number through the Washington Relay Service by dialing 711.