Contact UMP

Customer Service: Medical
Uniform Medical Plan (Regence)

Call 1-888-849-3681, Monday–Friday 7 a.m. to 5 p.m. Pacific Time (TTY users: 711)

UMP Plus Networks

Puget Sound High Value Network: 1-855-776-9503
Monday-Friday 6:30 a.m. to 8 p.m. Pacific Time
Saturday 7 a.m. to 6 p.m. Pacific Time

UW Medicine Accountable Care Network: 1-855-520-9500
​Monday-Saturday 6:30 a.m. to 8 p.m. Pacific Time
Sunday 8 a.m. to 5 p.m. Pacific Time

Customer Service: Prescription Drugs

See detailed prescription drug contact information 

WA State Rx Services
Monday–Friday 7:30 a.m. to 5:30 p.m. Pacific Time
TDD: 1-800-433-6313

Network Mail-Order Pharmacy
Postal Prescription Services (PPS) 1-800-552-6694
Hours: Monday–Friday 6 a.m. to 6 p.m. Pacific Time
Saturday 10 a.m. to 2 p.m. PT

Specialty Drugs—Ardon Health
Hours: Monday–Friday 7 a.m. to 7 p.m. Pacific Time
Saturday 8 a.m. to Noon PT
How do I order specialty drugs?

UMP CDHP: Health Savings Account

Contact HealthEquity at 1-877-873-8823 or 

Medicare Retirees

Contact information for Medicare members 

Eligibility and Enrollment

PEBB Benefit Services
1-800-200-1004 or 360-725-0440
Monday–Friday 8 a.m. to 5 p.m.

Address or Name Changes

Employees:  Contact your personnel, payroll, or insurance office.

You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. Note that name changes can be done only through your personnel, payroll or insurance office.

Retirees and most others (COBRA, LWOP):
Toll-free 1-800-200-1004
Local 360-725-0440


Please contact Regence BlueShield at 1-888-849-3682.

To obtain any UMP publication in another format (such as Braille or audio), call 1-888-849-3681. TTY users (deaf, hard of hearing, or speech impaired) may call this number through the Washington Relay Service by dialing 711.