Uniform Medical Plan (UMP)

Contact UMP

Are you concerned with how a claim was handled? Learn more.

About complaints and appeals

For questions about medical benefits

Uniform Medical Plan (Regence)

Phone: 1-888-849-3681
TTY: 711
Business hours: Monday–Friday 7 a.m. to 5 p.m. Pacific Time (PT)

To obtain any UMP publication in another format (such as Braille or audio): Call 1-888-849-3681. For TTY, dial 711 (for deaf, hard of hearing, or speech impaired).

UMP Plus networks

Puget Sound High Value Network

Phone: 1-855-776-9503
TTY: 711
Business hours: Monday-Friday 6:30 a.m. to 8 p.m. PT; Saturday 7 a.m. to 6 p.m. PT

UW Medicine Accountable Care Network

Phone: 1-855-520-9500
TTY: 711
Business hours: Monday-Saturday 6:30 a.m. to 8 p.m. PT; Sunday 8 a.m. to 5 p.m. PT

Center of Excellence (COE) Program for knee and hip replacement (for UMP Classic and UMP CDHP members)

Premera

Phone: 1-855-784-4563
Business hours: 7 a.m. to 5 p.m. Monday - Friday

For questions about prescription drugs

See detailed prescription drug contact information

Washington State Rx Services

Phone: 1-888-361-1611
TDD: 1-800-433-6313
Business hours: Monday-Friday 7:30 a.m. to 5:30 p.m. Pacific Time (PT)

Network mail-order pharmacy: Postal Prescription Services (PPS)

(Mail-order prescriptions)
Phone: 1-800-552-6694
Business hours: Monday-Friday 6 a.m. to 6 p.m. PT; Saturday 10 a.m. to 2 p.m. PT

Specialty drugs

Ardon Health

Phone: 1-855-425-4085
Business hours: Monday-Friday 7 a.m. to 7 p.m. PT; Saturday 8 a.m. to Noon PT

How do I order specialty drugs?

UMP CDHP: Health Savings Account

HealthEquity

Phone: 1-877-873-8823

Medicare retirees

Contact information for Medicare members

Eligibility and enrollment

PEBB Benefit Services (secure login is required)

Phone: 1-800-200-1004 (toll-free) or 360-725-0440 (Olympia)
TTY: 711
Business hours: Monday through Friday, 8 a.m. to 5 p.m. PT

Address or name changes

Employees

Contact your personnel, payroll, or benefits office. You can also use the Department of Personnel's Employee Self Service (ESS) to update your address. However, name changes can be done only through your personnel, payroll, or benefits office.

Retirees and COBRA or continuation coverage members

Phone: 1-800-200-1004
TTY: 711
Business hours: Monday through Friday, 8 a.m. to 5 p.m. PT

For providers

Contact Regence BlueShield or visit the UMP provider portal.
Phone: 1-888-849-3682