Public employee benefits

Contact the PEBB Program

Who to contact

For questions about
  • Benefits, including (but not limited to):
    • Medical (and prescription-drug coverage)
    • Dental
    • Life insurance
    • Long-term disability
  • Copayments, coinsurance, deductibles, or claims
  • Finding a doctor or dentist
  • Health plan complaints or appeals
  • ID cards
Contact

Your plan

The following web pages provide contact information for all your insurance plans.

For questions about
  • Adding or dropping dependents
  • Changing your address, name, phone number, etc.
  • Eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Eligibility complaints or appeals
  • Forms
  • Open enrollment or special open enrollment
  • Payroll deduction or premium payments
  • Premium surcharges
  • SmartHealth wellness program
Contact

If you are an active employee

  • Direct all questions above to your personnel, payroll, or benefits office

If you are a retiree or COBRA/continuation coverage subscriber

Contact PEBB Benefits Services

  • Phone: 1-800-200-1004 (toll-free) or 360-725-0440 (Olympia)
    • TTY (Text telephone service for deaf, hard of hearing, or speech impaired): 711
    • Office hours: Monday through Friday, 8 a.m. to 5 p.m. Pacific Time
Wait times during open enrollment (November 1-30): During open enrollment, you may experience longer-than-average wait times. If you want to connect with us another way, please: 1) send us your question via our online form (see more information below); or 2) visit us in person at the Health Care Authority, 626 8th Avenue SE, Olympia, WA 98501. We appreciate your patience during this high-volume period.
*Why do I have to set up an account to ask a question? To protect your privacy and sensitive health information. By using our secure messaging system we can ensure that your data is safeguarded. We realize this is an additional step and inconvenient, but your security is our greatest concern.
  • In-person: Walk-in customer service is available at the address below

Visit our office

Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501

Mailing address

P.O. Box 42684
Olympia, WA 98504-2684

Sign up for email subscription service

Sign up for the PEBB Program’s email subscription service, Save the Green. This service replaces many of the PEBB Program’s general mailings like newsletters and account reminders. It means less paper, and you get information more quickly right to your inbox.

Just log in to My Account, and select “Subscribe/unsubscribe to email service” under Section A.

When you provide your email address and check "Yes", you agree to receive selected communications (such as newsletters, reminders, and other general information) from the Public Employees Benefits Board (PEBB) Program by email. Selecting this option does not include communications your health plan or provider mails to you.

We will not share your email address with any PEBB health plan or insurance vendor. Your personal email address will not be provided in public disclosure requests.

You can unsubscribe at any time through this website at no charge. To do so, simply check the box "Unsubscribe and remove my email address from my account." If you unsubscribe, the PEBB Program will remove your email address from the email subscription service and mail printed communications to your address on file.

The PEBB Program may continue to send some communications to you by mail, including those required by rules or laws. You may also request communications in paper form by calling the PEBB Program at 1-800-200-1004.