Long-term care benefit change

The Public Employees Benefits Board (PEBB) Program no longer offers a long-term care (LTC) insurance benefit to new applicants. Our LTC insurance carrier, John Hancock Life Insurance Company (U.S.A.), closed this benefit to new applicants effective August 1, 2014.

At this time, we have no information about whether or when group LTC insurance may be available through the PEBB Program again.

How does this affect current insured members?

This decision does not affect any insured members currently enrolled in this coverage. John Hancock will continue to provide ongoing service to them under our group LTC insurance policy. Current insured members who have questions about their LTC insurance can call John Hancock Customer Services at 1-800-399-7271.

Where can I get long-term care insurance?

The PEBB Program is proactively seeking new LTC insurers to provide group coverage. In the meantime, members can review the Office of the Insurance Commissioner’s (OIC) website about long-term care insurance or read A Consumer’s Guide to: Buying Long-Term Care Insurance.

Members can also call the OIC’s Consumer Advocacy hotline at 1-800-562-6900 for questions about buying long-term care insurance. Their trained analysts can provide information about individual long-term care insurance options.