Who should I contact?

 If you have a question about... You should...
  • ​Benefit details (including Rx coverage)
  • Finding a doctor or dentist
  • ID cards
  • Copayments, coinsurance, deductibles, or claims
  • Health plan complaints or appeals​
  • Account updates (address, phone number, etc.)
  • Premium surcharges
  • SmartHealth wellness program
  • Benefit eligibility or eligibility changes
    (like divorce, or becoming eligible for Medicare)
  • Forms
  • Adding or dropping dependents
  • Open enrollment and/or special open enrollment
  • Payroll deduction or premium payments
  • Eligibility complaints or appeals​


Contact your personnel, payroll, or benefits office.

All other members:

Contact PEBB Benefits Services.

1-800-200-1004 (toll-free) or 360-725-0440 (Olympia)

TTY*: 711

Monday - Friday, 8 a.m. - 5 p.m.

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Walk-in customer service is available at the address below.

*Text telephone service for deaf, hard of hearing, or speech impaired. 


Street Address
Directions | Printable map

Cherry Street Plaza
626 8th Avenue SE
Olympia WA 98501 

Mailing​ Address

P.O. Box 42684
Olympia, WA 98504-2684

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